Education

June 2001 to March 2005 Bachelor of Science on Computer Science at AMA Computer College

Dean’s Lister

Experience

May 2015 to Present Ramp Supervisor at Skylogistics Phils Inc.

• Proven management skills and in-depth knowledge of safety regulation at the airport.
• Excellent supervisory and communication skills with focus on customer service.
• Supervised and instruct junior crew on security procedures
• Prepared, maintained and updated appropriate paper work for arrival and departure of flight.
• Responsible for loading and unloading of passengers’ baggage and cargo from aircrafts and relay them to connecting flights or conveyor belt
• Maintained at all times thorough knowledge of policies and procedures pertaining to all ramp activities and other regulatory requirements

June 2015 - September 2015 Online English Teacher at 51Talk

• Conducts 25minute sessions with Chinese students online using Sykpe, AP and QQ.
• Encourages natural conversations whenever possible by engaging the student in further questions relating to the topic.
• Corrects mistakes in a kind manner to help the student continue to feel comfortable speaking.
• Teaching ESOL to children ages 15 and under from various places in China
• Provided timely and relative feedback to students related to each lesson taught
• Monitored and participated in the Online Instruction Community forum/discussion group/s.
• Taught each scheduled session in its entirety

November 2012 - April 2015 Baggage Sorting Area Supervisor at Skylogistics Phils Inc

• Supervise the over-all activities of arrival/departure baggage both international and domestic.
• Effectively implement existing company policies, standards, operating procedures and government regulations by investigating on any irregularities and penalizes erring employees, if warranted.
• Monitors and ensures that all ULD allocations and adequate manpower for the shift are met before baggage build up commence
• Often acted as liaison between luggage handlers and airport personnel when property damage issues occurred
• Assisted in separating luggage for departing and arriving flights and making sure that arriving luggage was in the proper terminal.
• Ensured on-time delivery of baggage to the designated flight

April 2012 - November 2012 Load Controller at Skylogistics Phils Inc

• Calculate, plan, control, optimize and distribute an aircraft’s total payload capacity in all its cabin zones and belly compartments in accordance with safety standards governing aircraft structural weight limits, belly hold weights, and center of gravity limits at take-off set by the aircraft manufacturer and airline owner
• Ensure that the number of persons onboard do not exceed the maximum number allowed for the aircraft
• In case of an overload, LCI shall decide to offload any excess in payload and duly inform the Ramp Supervisor of the decision. Items to be offloaded shall be in accordance with established priorities of the airline concerned
• Ensure that the load and its distribution are correctly recorded on various documents/messages
• Prevent any of the aircraft’s operational and structural limitations from being exceeded
• Ensure that the center of gravity of the aircraft is within acceptable limits

October 2012 - April 2012 Information Coordinator at Skylogistics Phils Inc

• Relays/coordinates with all service units any relevant information regarding the flight
• Keeps all service units informed of the progress of flight activities especially for any foreseen delay for proper advisories and handling of departing and arriving passengers
• Identifies potentially critical situations, analyze possible repercussions and assists Duty Managers to formulate preventive courses of action to preclude any flight delay and ensure on time departure of flights
• Decides for and in behalf of Duty Manager regarding operational matters within the context of operational matrix
• Makes final report on the actual departure and arrival times including causes of delays for flights dispatched beyond departure time

October 2008 - September 2011 Information Coordinator at Philippine Airlines

• Relays/coordinates with all service units any relevant information regarding the flight
• Keeps all service units informed of the progress of flight activities especially for any foreseen delay for proper advisories and handling of departing and arriving passengers
• Identifies potentially critical situations, analyze possible repercussions and assists Duty Managers to formulate preventive courses of action to preclude any flight delay and ensure on time departure of flights
• Decides for and in behalf of Duty Manager regarding operational matters within the context of operational matrix
• Makes final report on the actual departure and arrival times including causes of delays for flights dispatched beyond departure time

June 2005 - September 2008 Customer Service Agent at Philippine Airlines

• Efficient and courteous check in process of passenger/authenticity of documents/baggage and ticket acceptability
• Extends assistance to passengers especially to those who have complaints on matters involving baggage/ticket and other irregularities consequential to his/her flight
• Facilitates boarding of passengers and ensures that they are boarding their correct flight number destination
• Provides assistance and escorts VVIP/VIP passengers
• Efficiently makes boarding announcement and information relative to flight at the pre – departure area
• Provides efficient reception services by proper screening of incoming telephone calls, taking accurate messages, dealing with queries from internal/external callers at the Mabuhay Lounge exclusive for Business Class/Elite/Premier Elite/Million Miler
• Resolves seating problem of passengers and provides assistance while boarding
• Prepares handling reports and all documents relative to flight accurately, promptly and completely

November 2004 - May 2005 Call Center Agent at Sterling Call Center

• Responsible for handling approximately 50 incoming customer calls a day
• Top priority is building and maintaining excellent customer service relation
• Provide accurate and timely assistance in over the phone order taking transactions
• Provide over the phone customer assistance according to customer needs or request
• Successfully resolve customer complaints with a high degree of composure and attention to detail, often under stressful situation

June 2004 - August 2004 Practicum Trainee at Caloocan City Government

• Provides efficient reception services by proper screening of incoming telephone calls, taking accurate messages, dealing with queries from internal/external callers to ensure they are referred in a timely manner to concerned staff.
• Ensures the office filing systems and records are properly maintained and updated in accordance with an existing framework for easy retrieval.
• Ensures that all correspondence and documents for supervisors are properly typed, prepared, submitted on time
• Performs certain standard activities such as maintaining adequate stocks of office supplies as required