OSAMA AHMED

Houston, Texas ¨ (713) 815-8923 ¨ [email protected]

OBJECTIVE

Experienced IT professional seeks challenging information systems position. Strengths include outstanding diagnostics and professionalism, expert level computer knowledge, and excellent customer service.

Education

Bachelor of Science, Computer Information Systems                                                                                                                                 May 2019

University of Houston – Houston, Texas

CERTIFICATION & SKILLS

HTML Certified

ITIL Foundation (Course Completed)

Amazon Web Services – Solutions Architect – Associate (Course Completed)

Install & Configure Active Directory Domain Services in Windows Server 2016 (Course Completed)

Outlook 2016; Windows 7, 8, 10, Server 2012/16; Software Licensing and Licensing Servers Management, Active Directory, SCCM 2012, MDT, Software Packaging, Patch Management, Manage Engine Desktop Central, Remedy, Exchange, Skype4Business and Voice, Mimecast spam filter, Polycom device management, Cisco VPN, EPO Anti-Virus/Spam Management, End Point Encryption, Hyper-V, VMware vSphere, AWS, SQL, Ruby, CSS, PHP, Mac OS, Linux, MS SQL Server, Oracle SQL Developer, Oracle MySQL, Spirion, Wireshark

PROFESSIONAL Experience

Desktop Support Specialist                                                                                                                                                            March 2018 – Present

Argus Media, Houston, Texas

·         Administers user accounts; Active Directory, Exchange and spam-filtering configuration, voicemail and phone setups.

·         Responsible for software deployments for North and South America offices of 300+ systems.

·         Launches EC2 instances on AWS according to computing needs of users; Audits software logs for compliance.

·         Performs network and systems administration tasks; Responds & monitors operational alerts.

·         Directs target URL of domains for website; Records and tracks inventory of equipment and software.

·         Restores & unlocks files through Nasuni console; Transfers user profile with PCmover.

·         Triages & resolves service tickets and enters work into the ManageEngine ServiceDesk system.

·         Images, configures, troubleshoots, and deploys workstations; troubleshoots printers & conferencing equipment.

·         Ensures customer SLAs are met; Documents procedure and assists in the development of internal knowledgebase.

Database Developer; Contract                                                                                                                                              August 2017 – May 2018

Paws Pet Resort, Houston, Texas

·         Analyzed requirements, modeled, and developed logical design of new information system.

·         Assessed risks, feasibility, business continuity technology; Configured Database server.

·         Constructed Data Flow Diagram through CASE tools, Entity Relationship Diagram and Data Dictionary.

·         Developed application by developing database on Microsoft SQL Server and programming GUI on Java for end-user.

·         Implementation of new information system lead to increase in revenue of over $10k/annually.

·         Automation of paper-based business process lead to efficient work flow and time saving.

Computer Support Analyst                                                                                                                                           September 2016 – March 2018

University of Houston, Houston, Texas

·         SCCM: Deployed different software’s to 1000+ systems; Troubleshooted problems in network communications.

·         Migrated 1000+ users from Exchange to Office 365 Outlook; Migrated 1000+ users from Windows 7 to Windows 10.

·         Installed, repaired, and maintained computers, printers, projectors, and audio/video systems; mapped network drives.

·         Managed computers through McAfee ePolicy Orchestrator and System Center Configuration Manager console.

·         Utilized Active Directory, Exchange, WSUS, SharePoint, and DNS; Tracked repair and orders for products.

·         Re-imaged computers through Microsoft WDS, flash drives, and DVD’s; wiped hard drives using DBAN.

·         Provided technical training to work-study students; Attended technical trainings and staff meetings.

RELEVANT PROJECTS

Amazon Web Services – Solutions Architect, University of Houston – Houston, TX                                               August – November 2018

·         Designs and implements AWS cloud architecture using best practices and services.

·         Analyzes financial and business advantages of AWS cloud; creates a scalable infrastructure.

·         Automates AWS storage, compute and networking, database, cloud migration, and high availability.

Oracle Database Administration, University of Houston – Houston, TX                                                                    August – November 2018

·         Constructs database objects on Oracle SQL Developer to meet design requirements running on a database server.

·         Identifies and tweaks performance with PL/SQL related to data availability, data quality, and data integrity.