Ahmad A Khalil

Abu Dhabi,
050-1257521, [email protected]

Professional Summary
Results-oriented banking professional with over 13 years in sales and branches management, loan management and general bank operations. Highly effective at branch, account and project management. Extensive knowledge of banking products and services, as well as business development and marketing.

Skills
·       Cash management
·       Complaint resolution
·       Customer retention
·       Leadership
·       Problem solving
·       Revenue Growth
·       Team player
·       Client and vendor relations
·       Customer acquisition
·       Data analysis
·       Inventory management
·       Project management

Experience
December 2016 – February 2018

Financial Service Specialist | PNC Bank | Indianapolis, Indiana

·     Assess client’s financial situation to determine if they need financial services such as investment services, insurance, or certificate of deposits.

·     Recommend both shot-term and long-term investment options for clients.

·     Understand investment goals and recommend asset selection strategies.

·     Develop corrective financial action plans.

·     Prepare budget and cost reports for management.

·     Analyze and report variances for projects.

·     Perform or assist with financial compliance and procedural audit.

·     Ensure that the company’s internal controls and policies are functional and adequate, and that they comply with regulatory rules.
April 2008 – July 2016

Sales & Services Manager | Al Hilal Bank, Abu Dhabi, United Arab Emirates | Abu Dhabi, Abu Dhabi

·     Responsible for day-to-day management of customer service function in the sales & service department by promoting high level of visibility in standardizing the work procedure of department.

·     Accountable of achieving all retail banking objectives, across all the products (Assets & Liabilities) assigned to branch.

·     Retail banking portfolio management.

·     Managing the generation of new business, promoting branch retail objectives with high prospect of growth, exploring all area of business opportunities, servicing all distribution.

·     Channels and managing a dynamic, diverse and motivated team.

·     Provide mentoring to the sales team to ensure that they get all possible support in relation to achieve branch objectives and sales targets.

·     Plan & implement target sales figures on monthly, quarterly & yearly on the basis of goals and objectives by H.O.

·     Closely monitor competitors on development and offers being extend by them and prepare report-making recommendations on competitor’s trend and forecasts.
July 2007 – April 2008

Sales & Service Representative | Dubai Islamic bank | Abu Dhabi, Abu Dhabi

·     Acknowledged customer issues and resolved their problems quickly and efficiently.

·     Assisted clients in understanding their available options and helped them select the right service plans for their needs.

·     Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.

·     Effectively communicated with other employees and upper management to ensure complete care of customers.

·     Evaluated the customers’ needs and provided service options to meet their requirements.
December 2005 – July 2007

Service Officer | Abu Dhabi Islamic Bank | Abu Dhabi, Abu Dhabi

·     Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier’s checks, traveler’s checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.

·     Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs; directing customers to a branch representative.

·     Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.

·     Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers’ currency; assisting in certification of proof.

·     Maintains customer confidence and protects bank operations by keeping information confidential.

·     Contributes to team effort by accomplishing related results as needed.

Education
March 2019

Bachelor of science – Financial Planning

DeVoe School of Business – Indiana Wesleyan University, Indianapolis, IN

January 2006

Associate of science

Emirates Institute for Banking and Financial Studies, Abu Dhabi, Abu Dhabi

December 2004

Associate of science

Ajman University, Abu Dhabi, Abu Dhabi

January 2015

Chartered Institute for Securities & Investment

Personal Information
Nationality      : USA.

Date of Birth   : November 17, 1981.

Marital Status : Married