Customer Service is my passion…SUCCESS is my mission (A certified and experienced Administrative Assistant, HR Recruiter and Marketing Specialist.

SHANEEK CAREY-DOEMAN

˜ Mafoota District, Mount Horeb P.O.,        ˜ (876) 821-6139

˜ St. James, Jamaica, W.I.                        ˜ [email protected]

Mission Statement

Through hard work and commitment to learning, I aim to be an international recruiting, administrative and management specialist where my planning and communication skills can be utilized to assist in the growth and global economic expansion/strengthening of an organization.

Executive Summary

I am a well-rounded individual who, throughout my professional tenure, have been privileged to garner Recruiting, Administrative, Management, Counselling and other skills which were utilized in the planning and achievement of a myriad of projects and targets within said experience.

Experience

Centerfield Jamaica – (April 2018 – Present)

Talent Acquisition Sourcer, Montego Bay

Identify qualified candidate profiles using various sourcing techniques.
Coordinate with hiring managers to determine position requirements.
Develop talent pipelines for future hiring needs through various methods by creating brand awareness and benefits offered.
Measure talent sourcing performance through various reports, no show rate, interviews conducted and hire rate.
Proactively manage candidate pools to ensure qualified candidates remain engaged in current or future opportunities and ensure a string positive client and candidate experience.
Maintain candidate database and communicate with past applicants regarding new job opportunities.
Evaluate candidate backgrounds to match core competencies with key hiring requirements and assess motivational fit.  Utilize appropriate selection techniques and present qualified list of prescreened candidates to hiring manager.
Proactively source and directly engage active and passive candidates through innovative tactics and channels including internal and external networking, research and active utilization of professional associations, social network, and online resources.
Advanced Call Center Technologies (ACT) – (February 2016 – March 2018)

Human Resource Recruiter (February 2016 – present), Montego Bay

Screening resumes, performing in-person and phone interviews with candidates, administering appropriate company assessments.
Performing reference and background checks on all new hires.
Conduct orientation process with new hires highlighting company policies, rules and regulations and ensure these are followed throughout employment.
Coordinating interviews with the hiring managers for the respective projects
Following up on the interview process status
Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
Communicating employer information and benefits during screening process
Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices
Serving as a liaison with area employment agencies, colleges, and industry associations
Completing timely reports on employment activity
Manage the new hire compliance process to be in tandem with company policy
Manage system onboarding process of prospective hires

Ministry of Agriculture and Fisheries (ALMD) – (October 2015 – February 2016)

Secretary II (Oct 2015 – February 2016), Montego Bay

Type technical and special reports, letters and memoranda and other documents for internal and external delivery and circulation.
Collect payments for services and maintain financial records.
Maintain and update records and filing system.
Monitor and maintain the attendance register and leave of absence cards.
Supervised logistic for meetings, record, prepare and distribute all minutes of same.
Supervise the part-time cleaner.
Alliance One Inc.  (March 2014 – September 2015)

Mission Control Analyst -Workforce Management (Sept 2014 – Sept 2015), Montego Bay

Monitor attendance and punctuality and compile hourly, weekly and monthly reports for same.
Real time analysis of call volume while implementing methods to achieve site goals set by client and reporting causes and action plan for failure to do same.
Monitor schedules to ascertain full coverage as stipulated by clients as well as agent adherence.
Perform hardware troubleshooting for technical issues to ensure equipments are operating in a manner contributing to production.
Agent – AT&T U-verse (March 2014 – Sept 2014), Montego Bay

Manage call flow providing quality customer service and upsell through analysis of customers’ needs.
Achieve weekly and month KPIs.
Assist other agents where necessary to achieve their required targets.
Detect Investigation Company Limited (September 2012 – March 2014)

Typist/Office Operations, Montego Bay

Manage operations of office to include; inventory management, invoicing and client relations.
Maintain schedules for investigators to ensure adequate coverage and timelines are met for clients.
HEART Trust NTA (May 2011 – April 2012)

Secretary/Administrative Assistant, Career Development Services

Planned in collaboration with other personnel, the regional certification ceremony which certified over 300 graduates from 5 institutions and 1 unit and other staff welfare activities.
Partnered with the Communications unit with recruitment and career development services of the unit and integral in the preparation of the annual financial budget and monthly variance reports.
University Hospital of the West Indies (September 2007 – April 2011)

Positions held

Secretary – Centre for HIV/AIDS, Research Education and Services (C.H.A.R.E.S)

·         Partnered with Management to achieve excellent patient care.

·         Planned and managed sensitization events (e.g. World Aids Day).

·         Maintained open communication between all stakeholders.

Director’s Secretary – Department of Obstetrics and Gynaecology Unit

·         Research & analysis of client satisfaction with the relevant recommendations for maintenance & improvements.

·         Achieved over 90% compliance to Jamaican Nursing laws for registered nurses and midwives through the dissemination of information garnered for courses/seminars required for re-licensing.

Receptionist/Secretary – Nursing Staff Development Division

·         Application screening for post basic nursing courses and facilitated the administration of post basic nursing and patient care assistant courses to enable the efficient dissemination of human resources.

COK Cooperative Credit Union Limited (2003 – 2007)

Positions held

Member Care Representative

·         Recruited new members via the telephone and informing current members of products.

·         Conducted market research activities which aided the new branch opening and product launch.

·         Maintained the required level of customer service through steady and timely account for all calls.

Assistant Marketing Secretary

·         Organized expositions  ensuring all human, physical and marketing aspects were satisfied, contributing to the attainment of new clients and product sales.

·         Conducted new client recruitment and market research.

·         Liaised with all stakeholders through the marketing department to ensure the efficient flow of information, documentation and other required resources to maintain the departmental goals.

·         Temporary relief teller aiding the face to face interactions with walk-in transactional clients.

H.E.A.R.T SLTOPs Trainee

·         Directly assisted the Marketing Manager and secretary and indirectly to Marketing Officers, Research Specialist and Public Relations Officer.

·         Managed cheque requisitions and distribution.

·         Temporary relief teller aiding the face to face interactions with walk-in transactional clients and achieving the daily goals which contributed to the company’s financial targets.

Education/Qualifications

2011 – University College of the Caribbean

§  Associate Degree – Business Administration

2012 – HEART Trust NTA Statement of Equivalence

§  Administrative Assistant level 3

2009 – Ministry of Health/JHPIEGO Corporation

§  Voluntary Counseling and Testing Skills Course

2006 – Heart SLTOPs Programme NCTVET Level 1

§  Certified Data Operations on the job training

1998–2003 – The Queens School (Sub prefect for 2002-2003)

§  School Leaving Diploma

§  9 CXC/GCE passes (including Mathematics, English and Information Technology)

Additional Competencies

·      Recruiting

·      Workforce Management

·      Front Desk Operations

·      Motivational speaking

·      Event planning

·      Customer Service

·      Telemarketing

·      Account management
·      Debt collector

·      Administration

·      Report writing

·      Sales

·      Counseling

·      Facilitator

·      Data entry

Hobbies/Interests

§  Mount Horeb S.D.A Church

§  Children and Adolescent Ministry Director, Youth Choir Director, Assistant Music Coordinator, Assistant District Choir Director, Assistant Sabbath School Teacher, Community Services Secretary

§  Roehampton District Federation of S.D.A. Youths

§  Past President

References

§  Available upon request