Cherry Lou L Mangiliman​​​
Al Khail Gate, Al Qouz

Dubai United Arab Emirates

Mobile # +971 055-9630841/0569961791

E-mail add: [email protected]

Objective:

To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities. I would like to gain new skills while utilizing my current area of expertise of procurement and employee satisfaction services with a positive team environment.

SKILLS

Written and verbal communication skills

Strong Customer Service skills (developed through retail work experience )

Quick learner, keen to learn and improve skills

Self- motivated and ability to take initiative

Ability to work well under pressure

Able to take on responsibility

Work History

CUSTOMER SERVICE EXECUTIVE

HOMES R US TRADING LLC – IBN BATUTA MALL, JEBEL ALI

Encourage all employees to display the highest standard of service at all times. They identify tasks that are critical to maintaining customer satisfaction levels and communicate with employees to raise awareness of their individual role in delivering satisfaction.

Manage teams of Customer Service Representative taking responsibility for recruiting, selecting, and training new team members. Executives deploy their teams to meet changing levels of demand from customers at different times of the day. The aim is to maximize productivity and minimize costs while maintaining a high standard of customer service.

CUSTOMER SERVICE REPRESENTATIVE

SHORE SOLUTION ( TELCO COMPANY ) –  SHAW BLVD. MANDALUYONG CITY

Attracts potential customers by answering product and service questions, suggesting informations about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves products and service problems by clarifying the customers complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem.

MARKETING ASSISTANT

MC DONALD’S PHILS – CAVITE CITY PHILIPPINES

Assisting the marketing manager and supporting the marketing team with marketing activities.

Updating and maintaining marketing department’s documentation and database.

Assisting with the problem of marketing materials and coordinating the productions of a wide range of marketing communication.

Managing events, booking venues and ordering marketing materials.

EDUCATION

BACHELOR OF SCIENCE – NURSING

UNIVERSITY OF PERPETUAL HELP SYSTEM – GMA