Rachelle R. Lapuz
Marketing Management Graduate,
Marketing Assistant

#1349 E-Ferdinand Ave. FilHomes Subd.,
Mabiga Mabalacat, Pampanga
Cellphone 09394267981
[email protected]

Objective:

To used and enhance my knowledge and skills in contributing toward developing and expanding business opportunities, with the chance to advance in a managerial role in the future.

Personal Information
Tin: 437037847000
SSS: 02-3464086-7
Philhealth: 07-050846995-9
Age: 27
Birthdate: September 9, 1991
Gender: Female
Religion: Roman Catholic
Citizenship: Filipino
Status: Single
Height: 5’4
Weight: 55 kg

Personal Skills
Marketing Skills
Hospitality Skills
Computer Skills (microsoft office, e-mail, internet)
Quantitative Skills (basic accounting)
Communication Skills (written, oral, interpersonal)
Leadership Skills (Supervisory,team leader roles)
Dedicated to work
Trustworthy

Professional Experience:

Customer Service Representative/Telephone Operator
(May 27, 2013 –August 12, 2014)
METRO Superstores Group Inc. Department Store & Supermarket @ Ayala MarQuee Mall
Angeles City Pampanga, Don Bonifacio Street, Pulung Maragul.

As Customer Service
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
As Telephone Operator
Responsible for attending promptly to all incoming calls both internal and external.
Makes timely reports to superiors on any irregularities or disciplinary concerns on area of responsibility.
Demonstrate continuous effort to improve operations, decrease turnaround times, and streamline work processes.
Client Service Associate
(August 18, 2014– November 15, 2016)

BDO UNIBANK, INC., Clark Sez-Centennial Branch.

As Customer Service

Responsible for providing accurate, efficient and timely processing of over – the – counter transactions pertaining to
Deposits , withdrawals, payment, foreign currencies and other miscellaneous transaction.
BDO UNIBANK, INC., SM CITY CLARK Branch
( November 16, 2016 – PRESENT)

As Marketing Assistant

Responsible for assisting in the implementation of marketing programs ,
monitoring reports, etc for the business
development unit.

Education Attainment:
Tertiary Bachelor of Science in Business Administration 2009-2013
Major in Marketing Management
Holy Angel University
Angeles City

ON-THE JOB-TRAINING:
Rizal Commercial Banking Corporation Clark 2 Branch
November 12, 2012 – January 24, 2013 (250hours)

Affiliations/Achievement
2010-2013 Management Society (MANSOC) Holy Angel University
Member
Seminars Attended
February 18, 2013 Marketing Seminar Bren Z. Guiao Convention
San Fernando, Pampanga

February 5, 2013 Professional Development Workshop I Holy Angel University
Resume Tutor

February 5, 2013 Professional Development Workshop II Holy Angel University
Impressing at Interviews

November 28, 2012 Business Options and Employment Bren Z. Guiao Convention
Opportunities San Fernando, Pampanga

August 11, 2012 International Business Management Ateneo de Manila University
Character Reference
Mr. John Nelou Rabe
Visual Merchandiser-Management Team
H&M Hennes & Mauritz Inc. Philippines.
09988875964

Ms. Maribel Payumo
Marketing Officer
BDO UNIBANK, INC., SM CITY CLARK Branch
G/F SM City Clark, Clark Field, Pampanga

I HEREBY CERTIFY the information provided by me in this application for employment is true correct and complete to the best of my knowledge.

Rachelle R. Lapuz
Applicant