OBJECTIVES: To be associated with progressive organization that gives me scope to apply my skills and provides me with advancement opportunity and knowledge empowerment.

EXPERIENCE: FRONT OFFICE CLERK/FRONT DESK AGENT = July 2015 up to present

Fuente Pension House* 0175 Don Julio Llorente St. Cebu City,6000 PHILIPPINES

RESPONSIBILITIES AND DUTIES

• Greet, register and assign rooms to guests of hotels or motels.
• Verify customer’s credit, and establish how the customer will pay the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guest’ report problems.
• Perform book-keeping activities,such as balancing accounts and conducting nightly audits.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check-out process.
• Transmit and receive messages, using telephones or telephone switchboards.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries, pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Deposit guests’ valuables in hotel safes or safe-deposit boxes.
• Plan, schedule or supervise the work of other employees.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Date-stamp,sort and incoming mail and messages.

COMPUTER KNOWLEDGE:

• Proficient and knowledgeable in computer programs such as Microsoft Word, Microsoft Excel and Microsoft PowerPoint.

EDUCATION:

ABQ INTERNATIONAL

2015 HOUSEKEEPING NC11

• SUMA CUM LAUDE

CEBU INSTITUTE OF TECHNOLOGY

1994- AMBASSADOR OF GOODWILL

UNIVERSITY OF SAN JOSE RECOLETOS

AB MASSCOM {INCOMPLETE}

CERTIFICATION:

Certificate Number: 2017-05-02C-2495

Registration Number: 0101885

• Personal Survival Techniques[Table A-VI/1-1]
• Fire Prevention and Fire Fighting[Table A-VI/1-2]
• Elementary First Aid[Table A-VI/1-3]
• Personal Safety And Social Responsibility[Table A-VI/1-4]