MARIA CRISTINA ROCA

Blk. 5 Lot 8 Cairo Street Nile Village Sto. Nino, Marikina City Metro Manila Philippines⁃ 09976097609 ⁃ [email protected]

Professional Summary

Dedicated Customer Service Agent motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

Skills
• Customer Service • Telephone reservations • Multi-line phone talent • Computer literate • Call Select communication systems • Exceptional communication skills • Training development aptitude
• Device configuration • Excellent problem-solving abilities • Information assistance • Reservation management • Hardware installations • Network administration • Software updates

Work History
Customer Service Agent, 04/2013 to 04/2017
Marikina Travel Hub- Marikina, NCR
• Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle. • Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. • Suggested various packages and amenities to guests helping them to find the perfect accommodations to fit their needs. • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. • Responded to all customer inquiries thoroughly and professionally. • Actively pursued personal learning and development opportunities. • Handled all customer relations issues in a gracious manner and in accordance with company policies. • Developed departmental objectives,  work schedules, budgets and policies.

Education
Bachelor of Science Information and Technology ICCT COLLEGES Cainta Rizal

December 2012

Training Attended

Web Development Program
ICCT Colleges Foundation Inc.(TESDA)
Nov. 25 – Dec. 12, 2009