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Abujasim Technical support and customer service

UAE
Customer service supportTeam handlingTechnical support

8 Years of Experience in Technical support (Service Desk support) and Customer service.

Managing of resources and their work allocation, ensuring the entire Support Program is driven by agreed upon SLAs, support Program specific metrics will be provided to customer on a weekly & monthly basis.

Education

2001 High School at Shamrock Matriculation School

Experience

July 2014 - Oct 2018 Senior Consultant at Tata Consultancy Services