Billy John  Arriola Togon

Unit 1021 Sunnyridge Residences , J.P Rizal St.

Namayan Mandaluyong Metro Manila

Mobile number : +639165526429

[email protected]

Work Experience
Safeway Philtech Inc

Software Engineer –  Makati, Manila Philippines

October 2011 – Present

Safeway Philtech Inc.

Makati City Metro Manila

Provide assistance to Employees of Safeway in troubleshooting computer problems

l  Proficient in Analytical , written and oral communication

l  Adhered to high-quality development standards while delivering solutions on-time

l  Analyze and resolve software errors accurately on time and provide required status reports

l  Help in preparation and documentation of program requirements and specifications.

l  Write, translate and code software programs and applications commensurate to specifications

l  Assist in development and maintenance of user manuals and guidelines.

l  Resolve problems with software products or company software systems working with network administrators, systems analysts and software engineers.

l  Recreate steps taken by users to locate the cause  and modify and rewrites codes to correct it

Application Experience

MySQL – using for 3 years

AIX /  Linux – using for 3 years

Sharepoint – using for 5 years

Oracle – using for 3 years

Microsoft Office 365 – Used for almost 6 months.. recently upgrade from Outlook 2010

Lync and Skype – Previously used Lync but recently upgraded to skype

Active Directory – Used for 4 years for updating, resetting and modifying accounts.

Microsoft Exchange – Been using this for almost 8-9 years

Windows Server 2008/2012 – Recently Used for about 2 years

TCP/IP and DNS – Used for about 6 years

WAN/LAN – experience for about 8-9 Years

Group Policy – Experience for 4 years

Microsoft Team Lead – Cebu Philippines

September  2009 – June 2011

Microsoft Windows  – Convergys Philippines Inc.

I.T Park Lahug Cebu City

·         Provide assistance to agents in troubleshooting Windows Operating System

( Windows XP , Windows Vista and Windows 7 )

·         Provide Solutions for General Inquiry, Networking, Setup and installation.

·         Provide Coaching and feedback to agents

·         Listen and Rate the Quality of calls for agents

·         Do weekly Round table discussion in improving the technical knowledge

·         Calibration with Quality Department and Team leads

·         Take Escalations and Supervisory calls

·         Create a refresher training for tenured agents

·         Extracting Data and determining the causes of low score

Skills

o   Advance Computer troubleshooting

o   Excellent Written and Oral Communication

o   Strong Analysis for root cause

o   Excellent motivational skills for improve performance

o   Intensive  Coaching

Dell Technical / Sales / Customer Support Representative – Cebu City

March 2008 – September 2009

Dell Computers –

I.T Park Lahug Cebu City

·         Provide assistance in troubleshooting Dell Hardware systems

·         Assist Customer in installing  OEM licensed Operating system

(Windows XP and Windows Vista)

Skills

o   Advance Computer troubleshooting

o   Excellent Written and Oral Communication

o   Strong Analysis for root cause

o   Upsell products

Customer Service Associate – General Santos City

June 2005 –  February 2008

Retail Shop –

General Santos City

·         Assist customer in checking retail products

·         Provide excellent customer service

·         Courtesy to all Customers

Educational Background
·         Information Technology                                                                                                     March 2015

AMA Computer School

·         Bachelor of Science in Nursing                                                                                                    March 2005

Mindanao Medical Foundation College

·         Bachelor of Science in Nursing                                                                                                    March 2003

Notre Dame of Dadiangas College

·         High School                                                                                                                                        March  2001

Notre Dame of Dadiangas College High School Department for Boys

·         Elementary                                                                                                                                         March 1997

Junior Cultural Academy ( Chinese School)