CYNTHIA WANJIRU WAKONYO.

Mobile No +254 (0) 726 260 299

Email Address [email protected]

P.O Box 302 – 00510 Makongeni, Nairobi.

Profile preview.
Competent and self-motivated Professional with 5 + years’ work experience in Office Management, Customer Service and Business Development within a busy Office environment. Currently, seeking a more challenging job to continually develop my talent, skill and professionalism in Office Management and Customer Service functions in order to maximize on quality, effective delivery for the seamless functioning of an organization.
Strengths.
Expertise in handling a wide range of administrative support duties including organizing meetings, managing and coordinating Office Team members daily schedule, meetings, booking appointments, coordinating all local / international travel itinerary and arrangements etc.
Expertise in formulating and implementing strategic and tactical Sales and Marketing plans to ensure achievements and surpassing of set Revenue and increased Market Share
Experienced in digital content development and editing (Social Media, Blogs, Website), Social Media positioning and monitoring.
Extensive experience in writing and editing a variety of content types with an excellent command of English language.
Skills in offering excellent client service through effective communication, feedback, response to requests for service, results delivery and proper engagement.
Team player with strong written communication skills including demonstrated ability to write administrative reports in a clear, concise and well-organized manner.
Proficient in Microsoft applications (MS Office applications).

Work experience

BUSINESS DEVELOPMENT & ADMINISTRATIVE ASSISTANT. Amref Health Africa in Kenya || June 2016 – August 2018.
Key duties.
Handled Customer enquiries and email correspondence with regards to Amref Health Africa product and services portfolio and offering the best solution within the time limits.
Managed Logistics including local transport for staff, managers, outreach specialists and visitors, air tickets and taxis hotel and flight bookings.
Managed Social Media account (twitter, Facebook, Instagram and Website management and development of content
Coordinated the Project Calendar of events with the relevant offices both internal and external.
Managed the execution of events including meetings workshops, prepared Agendas for meetings, taking minutes and followed up with any action needed and disseminating to the relevant parties.
Maintained incoming and outgoing mail register for deliveries and postage by receiving and recording mail and ensuring incoming mail is distributed promptly and outgoing mail dispatched promptly
Compiled, processed and distributed a variety of reports including minutes of various meetings, programme monthly, quarterly and annual reports.
Developed and maintained relevant databases and filing systems for optimal management of information and contacts for the department
Created and updated a master file for every project including a summary all the workshop activities inclusive of expenditure
Maintained an effective records and filing system for contracts, project activities, correspondences, and documents for quick and easy reference.

SALES& MARKETING REPRESENTATIVE. Mullard Fire Protection Limited || Apr 2013 – Oct 2014.
Key duties.
Handled client enquiries and email correspondence with regards to company product and services portfolio.
Received and processed orders on behalf of customers in an efficient and accurate manner as well as providing order status updates
Carried out business development activities from lead generation to deals closure in line with set targets, managed key accounts by maintaining and growing market share with new and existing clients
Developed and managed relationships including closing business relationships by coordinating requirements: developing and negotiating contracts and integrating contract requirements with business operations.
Acquired a thorough understanding of key customer needs and requirements through mining and growing accounts, analyzing customer needs, identifying and customizing products.
Maintained timely and 100% accurate territory reports on sales teams review, competitor intelligence, Sales performance and all information relevant to the assigned territory.
Document all sales driven activities in the appropriate database and submitted required reports to management, participate in the development of the annual business and goal planning process.

SALES& MARKETING REPRESENTATIVE. Hans Agencies (K) Limited || Jan 2011 – Feb 2013.
Key duties.
Acquired a thorough understanding of key customer needs and requirements through mining and growing accounts, analyzing customer needs, identifying and customizing products.
Listened to customer requirements and presented appropriately to make a sale.
Maintained and developed relationships with existing customers in person and via telephone calls and emails;
Cold calling to arrange meetings with potential customers to prospect for new business; responding to incoming email and phone enquiries.
Acted as a contact between a company and its existing and potential markets.
Negotiated the terms of an agreement and closing sales, gathering market and customer information.
Represented their company at trade exhibitions, events and demonstrations.
E – Marketing for holiday destinations and safaris and ensured that the clients bookings were made on time.
Did market analysis to identify the strong markets and also evaluate on competitor’s tact’s while researching on new market trends i.e. new holiday destinations.

Other significant work experience.
Intern. Kameme FM/ K24. I was tasked with handling walk in clients, sorting out Radio announcements, Interpretation of the announcements. handling client enquiries and email correspondence among others. Jan – Jul 2009.

Education.
Catholic University of Eastern Africa. Bachelor in Commerce – Marketing Option .2nd Class Upper Degree Honors. 2009 – 2013.
ICE Training & Consultancy Ltd. CIM Diploma in Marketing. April 2014 – April 2015.
Compuera Girls High School. Kenya Certificate of Secondary Education (KCSE). Mean Grade of C +. 2005-2008.

Referees.
ROSE KIMOTHO MANAGING || Director – Regional Reach ltd.
Mobile No +254 (0) 722 519 571.
PATRICK MATHENGE || General Manager – Mullard Fire Protection.
Mobile No +254 (0) 722 522 976.
PETER KISARE OTIENO || Operations and Technology Lead – Amref Health Africa.
Mobile No +254 (0) 729848 734.
WAIRIMU MWAURA || Mentor, Africa Cancer Foundation.
Mobile No +254 (0) 721 680 115.