LISLLY MAE R.ESTEBAN
Brgy. Surgui First Camiling Tarlac
Contact No:0997-800-1480
E-mail address: [email protected]

CAREER OBJECTIVES
To obtain in a company that provides its employee for Professionalism. Seeking a management with an organization where I can utilized my skills and experience to improve operation, increase profitability and enhance growth.
QUALIFICATIONS
Highly motivated with strong desire to excel
Building rapport
Can work under pressure with minimal supervision.
Can work with shifting hours
Easly adopts different cultures and traditions
Strong work ethics and willingness to work hard to achieve employer objectives.
WORK EXPERIENCE
Customer Service Agent
PAL Express – EWMPC
NAIA Terminal #, Pasay City
June 2013 – July 2014

Customer Service Agent
PAL Express Corporation
NAIA Terminal #, Pasay City
August 2014 – March 2015

Duties and Responsibilities:

Check-in Counter Agent
Check for the passenger ticket and id
Check- in passenger to their final destination
Inform passenger regarding dangerous good and prohibited items
Recap passenger on their flight details like boarding time, boarding gates and baggage’s pieces
Closely monitors passenger that are PWD, first rider, unaccompanied minor and some passenger needing special assistance

Boarding Gates Agent
Make boarding announcement and manages the boarding process.
Handles delayed and cancelled flights.
Responsible for the monitoring and motivate my subordinates by briefing them.
Provide assistance to all passengers to the highest standards of customers services.
Assisting passengers who requires special needs on the fight.
Utilization of system called Sabre Interact for checking in passengers on their designated flights.
Inform time to time the passenger regarding delay flight and flight details
Make sure that the passenger is holding correct boarding pass to avoid misrouting
Assist passenger that need special assisstance
Provide comfort to all passengers while waiting for the fligh
Obsere On-time Performance

Arrival Agent
Responsible for opening the aircrafts door during the arrival.
Responsible for getting the boarding clearance from Pilot.
Monitors activity inside and outside of the aircraft.
Provides good communication to all department and service providers during arrival and departure process.
Closely monitors passenger that are PWD, first rider, unaccompanied minor and some passenger needing special assistance

CARGO AGENT
Macroasia Airport Services
PAL Satellite Cargo Terminal
December 2015 – February 2016

Duties and Responsibilities:

Cargo Acceptance Agent
To make sure that all cargoes are encode correctly the pieces and weight
To recap all customer regarding their cargoes
All cargoes are forward to their correct destination
To accept non-dangerous and dangerous good
To identify cargoes that are allow to load in cargo and passenger aircraft
Proper acceptance and handling of special cargoes like PER, HUM, DG, COMAT shipment
All attachment are valid and correct
Maintain endorsement after shift

Cargo Releasing Agent
To ensure that all cargoes release on time
To sort cargoes depending on their airway bill
To inform customer regarding their shipments
Proper segregation of special cargoes ex: PER, HUM, DG, COMAT shipment
Endorse unclaimed cargoes to the next shift
Observe proper endorsement after shift

RAMP SUPERVISOR
PAL Express – Macro Asia Airport services
February 2016 – Present

To make sure that all areas are safe and no visible obstruction that may cause damage to aircraft

Do the FOD and 360 before performing any activity
Maintain proper communication to avoid any errors

Supervise and coordinate the loading and offloading of baggage and cargo from the aircraft to other ground personnel.
Monitor customer safety during boarding and deplaning and assist customers in a friendly manner.
Check the ground service equipment all the times.
Maintained the safety and security of the ramp all the times.
Ensure to gather all the data needed for the pre-flight preparation. For example, passenger booking profile, aircraft type and registry, fuel load, etc.
Maintained the safety and security of the ramp all the time.
Must keep records of document damage and mishandled items.
Do the post flight activity report for future improvement

TRAININGS

June 14, 2018 PAL Express Safety Management Training
November 06, 2017 Aviation Security Awareness Training
November 06, 2017 Safety Management System Awareness
September 25, 2017 Dangerous Good Awareness
February 07,2017 Ramp Handling Training
October 2016 Dangerous Goods Training Category 6
September 2015 Cargo Acceptance and Rates
September 19,2015 Dangerous Good Awareness for Non-Dangerous Good
September 19,2015 Airside Safety / Human Factor
August 2014 Basic Passenger Handling
June 2013 Basic Customer Service

EDUCATION

Tertiary Education: Bachelor of Science in Nursing
Arellano University – Manila
A.Y. 2008-2012

Secondary Education: Camiling Catholic High School
Camiling Tarlac City

A.Y. 2004-2008

PERSONAL INFORMATION

Age: 27 y/o
Civil Status: Single
Date of Birth: June 27,1992
Place of Birth: Brgy.Surgui First Camiling Tarlac
Citizenship: Filipino
Religion: Roman Catholic

CHARACTER REFERENCES

Mr. Wowie Tubianosa
Operations Manager – NAIA Terminal 3
0917-865-5985

Mr. Warlito Bautista
Duty Manager – NAIA Terminal 3
0917-736-2089

I hereby certify that the above information given are true and correct as to the best of my knowledge.

LISLLY MAE ESTEBAN justpplicant