CHERYCEL VILLANUEVA SUPRESENCIA

MAGSAYSAY VILLAGE, LAPAZ, ILOILO CITY

MOBILE NO. 09466712834

Email: [email protected]

PERSONAL INFORMATION:

Birthday:              March 17, 1986

Age:                       30 years old

Height:                 5’1”

Weight:                50kgs.

Birthplace:          Tacurong City, Sultan Kudarat

Spouse:                Steve A. Supresencia

EDUCATIONAL BACKGROUND:

Elementary:                       Kalanawi II Elementary School (1993-1999)

Honors Received:

1st Honors (from Grade 1 to Grade 5)

2nd Honors (Grade 6)

Best in English

Best in Filipino

Most Punctual

Well Groomed

High School:                       Notre Dame of Tacurong for Girls (1999-2003)

Class Officer (1st year to 3rd year)

Member: Math Club and English Club

College:                                West Visayas State University (2004-2008)

Member: Microbia Organization

WORK EXPERIENCE:

Service Crew                                      Solid Gold Food, INC Mcdonald’s Marymart

April 04, 2007-June 07, 2007

Cashier                                                 Supervalue INC. SM Jaro

July 26, 2008 to December 12, 2008

Functions:

Process customer’s transaction fast and accurate

Provide prompt and effective customer service to satisfy  customer’s

Need

Customer Service Representative  T-Mobile (US Telecommunications Company) Teletech Iloilo

Functions:

Works as Customer Service Representative in T-Mobile account

Solve billing problems for the customer

Store Consignor Clerk                     Metro Manila Shopping Mecca Corp.

SM Delgado Corner Valeria-Delgado Sts, Iloilo City

April 26, 2011 to March 15, 2013

Functions:

Management of Sales Demo

Attendance and Timekeeping

Administrative Procedures

Communication and Documents Handling

Other Relevant Policies / Procedures and Activities

Customer Service Assistant-A     Metro Manila Shopping Mecca Corp.

SM Delgado Corner Valeria-Delgado Sts, Iloilo City

March 16, 2013 to July 15, 2013

Functions:

Maintains efficient and effective customer service at all times

Sales the products to attain optimum sales and profitability

Prepares daily transaction summary

Prepares daily Prepaid Card Sales Summary Report (PCSSR) and monitor

expiration of prepaid cards

Provides regular product and service feedback to enhance the level of

customer satisfaction

Maintains orderliness and cleanliness of the work area to ensure

systemic flow of work

Customer Service Assistant-B     Metro Manila Shopping Mecca Corp.

SM Delgado Corner Valeria-Delgado Sts, Iloilo City

July 16, 2013 to January 10, 2014

Functions:

Maintains efficient and effective customer service at all times

Attends to customer concerns on merchandise returns in accordance

established procedures

Process concerns on loyalty card (i.e., SM Advantage and Prestige Card)

Attends to other customer concern and facilities its endorsement to

concerned departments

Human Resource Assistant          Citihardware Bacolod Inc,

Brgy. Buntatala, Jaro, Iloilo City

February 15, 2015 to December 11, 2015

Functions;

Hiring and Recruitement, Selection & Orientation of New Employee

Employee’s File Maintenance

Administration of DTR System

Incident, Investigation and Discipline

Store Administrative Assistant  Citihardware Bacolod Inc,

Brgy. Buntatala, Jaro, Iloilo City

December 12, 2015 to March 31, 2016

Functions:

Supervises Receiving-in-Charge, Encoder, and Check-out-Checker

Back up Human Resource Staff, Receiving-in-Charge, Encoder, and

Check-out-checker in their absence

Assist the Team Leader in his/her routine administrative functions

Review transactions and documents which are subject for approval by

Team Leader / Asst. Team Leader

Ensure implementation of inventory directives, accuracy, of inventory

transaction, automated ordering and inventory-related documents

Handle most non-clerical HR functions

Supervise Customer Service Area

Monitor deadlines and facilitate renewal / processing of store

government regulatory permits, taxes, and license

Performs other duties may be assigned by superiors from time to time

Skills:

Computer Literate

Coordinating Skills

Average Communication skills

Character Reference:

Ms. Karen Joy H. Silva

Asst. Team Leader

Citihardware Bacolod Inc.,

Brgy, Buntatala, Jaro, Iloilo City

Contact No. 09994016024

Ms. Ivy Rose Ferrer

Merchandising Supervisor

Citihardware Bacolod Inc.,

Brgy, Buntatala, Jaro, Iloilo City

Contact No. 09100053637

Ms. Gina F. Barrientos

Brgy Kagawad

Magsaysay Village, La Paz, Iloilo City