I am a licensed Electronics Engineer for 20 years. I am also a Certified Ethical Hacker and Cisco Certified Network Associate. I have 14 years of experience in the BPO industry supporting world class products like Convergys, Cognizant, VXI, Sitel, AT&T, HP, Cisco, American Express and Wells Fargo as a Technical Support Representative, Quality Specialist, ASG, Customer Care Professional, Subject Matter Expert and Research and Remediation Analyst. I also worked as a IT Security Consultant for a government organization in the Philippines. I have also has experience as a Instructor, Computer Technician and Photocopier Technician.