MA. EDITHA SABINA A. CASTILLO Baringcucurong Suyo, Ilocos Sur [email protected] 0916-746-8861 or 0948-860-3449 JOB DESCRIPTION To take order and serve food and beverage ordered by the guest and to ensure that proper serve is provided to the guest satisfaction and company standard. OBJECTIVES To obtain a full time position in a well-established business institution which offers a professional working environment and enable me to grow while meeting its goals and objectives as well as to widen my linkages and get acquainted with people that are experts in the field. WORKING EXPERIENCE January 18, 2014- present Senior Food Attendant/ Senior Waitress Hotel Luna Vigan City, Philippines – Monitor and enforces all standards, policies and procedures. – Accomplishes all F&B reports. – Enforcing and ensuring efficiency of service. – Administers banquet operations. – Promptly & professionally handles and addresses guest’s complaints. – Overseeing health and safety regulations. – Interacts with guests and accumulates feedbacks to ensure guest satisfaction. – Taking reservations, greeting and seating guests. EDUCATIONAL BACKGROUND: College June 2007- March 2010 Association of Arts in Hotel and Restaurant Management University of Baguio, Baguio City Secondary June 2003- March 2007 Saint Augustine’s School Tagudin, Ilocos Sur Elementary June 1997- March 2003 Saint Augustine’s School Tagudin Ilocos Sur SEMINARS ATTENDED June 28, 2008 College of HRM general assembly University of Baguio, Baguio City June 29, 2008 Travel to Tourism Issues, Opportunity and Analysis BBCCII function hall Gov. Pack Rd., Baguio City May 28, 2009 Regional Tourism Convention University of Baguio, Baguio City August 14, 2009 Career Forum University of Baguio, Baguio City December 5, 2009 Event Management and Operations W.C. Forbes Ballroom, Baguio Country Club Baguio City December 5, 2009 Baguio City Educational Tour University of Baguio, Baguio City ACHIEVEMENTS August 20, 2009 UB HRM Annual Skills Olympics Themed Table Setting Competition University of Baguio, Baguio City TRAINING March 21, 2018 Seminar on Gracious Hosting Hotel Luna, Vigan City May 11, 2016 Revenue a la Carte Up-Selling in the Restaurant iLearn IFH Vigan, Ilocos Sur Philippines January 2016 World Hotels Standards and Procedures Seminar Hotel Luna, Vigan City February 2016 Effective Supervision Training Hotel Luna, Vigan City June 2015 Complaint Management Seminar Hotel Luna Vigan City November 15, 2013- January 07, 2014 Food Attendant Le Monet Hotel Baguio City July 29 –August 02, 2013 Intercruises HR Management Training Center Ermita Manila Food and Beverage/Bartending/Housekeeping Services September 27-29, 2007 Fourth Hotel and Restaurant and tours weekend Multi-purpose Hall, Baguio Country Club Baguio City September 15-17 Basic life support and patient packaging Allied medical science building University of Baguio, Baguio City June 09, 2009 On the Job Training Venus Parkview Hotel Baguio City SKILLS Effective Communication Skills Good Interpersonal Skills Multitasking Skills Initiative & Problem Solving Abilities Leadership Skills Motivated and Enthusiastic Flexible & Dependable PERSONAL INFORMATION Date of Birth: August 29, 1990 Place of Birth: Sta. Maria, Ilocos Sur Height: 5’4 Weight: 59kg Civil Status: Married Nationality: Filipino Religion: Roman Catholic CHARACTER REFERENCES Melvin Martinez F&B Supervisor Hotel Luna 09167746376 Rasty Tiana Banquet Manager Vitalis Villas 09165840907 I hereby affirm that above information is true and correct to the best of my knowledge and belief. MA. EDITHA SABINA A. CASTILLO Baringcucurong Suyo, Ilocos Sur [email protected] 0916-746-8861 or 0948-860-3449 JOB DESCRIPTION To take order and serve food and beverage ordered by the guest and to ensure that proper serve is provided to the guest satisfaction and company standard. OBJECTIVES To obtain a full time position in a well-established business institution which offers a professional working environment and enable me to grow while meeting its goals and objectives as well as to widen my linkages and get acquainted with people that are experts in the field. WORKING EXPERIENCE January 18, 2014- present Senior Food Attendant/ Senior Waitress Hotel Luna Vigan City, Philippines – Monitor and enforces all standards, policies and procedures. – Accomplishes all F&B reports. – Enforcing and ensuring efficiency of service. – Administers banquet operations. – Promptly & professionally handles and addresses guest’s complaints. – Overseeing health and safety regulations. – Interacts with guests and accumulates feedbacks to ensure guest satisfaction. – Taking reservations, greeting and seating guests. EDUCATIONAL BACKGROUND: College June 2007- March 2010 Association of Arts in Hotel and Restaurant Management University of Baguio, Baguio City Secondary June 2003- March 2007 Saint Augustine’s School Tagudin, Ilocos Sur Elementary June 1997- March 2003 Saint Augustine’s School Tagudin Ilocos Sur SEMINARS ATTENDED June 28, 2008 College of HRM general assembly University of Baguio, Baguio City June 29, 2008 Travel to Tourism Issues, Opportunity and Analysis BBCCII function hall Gov. Pack Rd., Baguio City May 28, 2009 Regional Tourism Convention University of Baguio, Baguio City August 14, 2009 Career Forum University of Baguio, Baguio City December 5, 2009 Event Management and Operations W.C. Forbes Ballroom, Baguio Country Club Baguio City December 5, 2009 Baguio City Educational Tour University of Baguio, Baguio City ACHIEVEMENTS August 20, 2009 UB HRM Annual Skills Olympics Themed Table Setting Competition University of Baguio, Baguio City TRAINING March 21, 2018 Seminar on Gracious Hosting Hotel Luna, Vigan City May 11, 2016 Revenue a la Carte Up-Selling in the Restaurant iLearn IFH Vigan, Ilocos Sur Philippines January 2016 World Hotels Standards and Procedures Seminar Hotel Luna, Vigan City February 2016 Effective Supervision Training Hotel Luna, Vigan City June 2015 Complaint Management Seminar Hotel Luna Vigan City November 15, 2013- January 07, 2014 Food Attendant Le Monet Hotel Baguio City July 29 –August 02, 2013 Intercruises HR Management Training Center Ermita Manila Food and Beverage/Bartending/Housekeeping Services September 27-29, 2007 Fourth Hotel and Restaurant and tours weekend Multi-purpose Hall, Baguio Country Club Baguio City September 15-17 Basic life support and patient packaging Allied medical science building University of Baguio, Baguio City June 09, 2009 On the Job Training Venus Parkview Hotel Baguio City SKILLS Effective Communication Skills Good Interpersonal Skills Multitasking Skills Initiative & Problem Solving Abilities Leadership Skills Motivated and Enthusiastic Flexible & Dependable PERSONAL INFORMATION Date of Birth: August 29, 1990 Place of Birth: Sta. Maria, Ilocos Sur Height: 5’4 Weight: 59kg Civil Status: Married Nationality: Filipino Religion: Roman Catholic CHARACTER REFERENCES Melvin Martinez F&B Supervisor Hotel Luna 09167746376 Rasty Tiana Banquet Manager Vitalis Villas 09165840907 I hereby affirm that above information is true and correct to the best of my knowledge and belief. Ma. Editha Sabina A. Castillo Applicant Maria Editha Sabina Agatep- Castillo Server