Shalini Webb Customer Service Representative
JamaicaShalini Webb
Bullocks District
Spalding P.O.
Clarendon
Jamaica W.I.
1-876-788-7899
OBJECTIVE: to be employed in a position in a stable company that will utilize my skills to their fullest potential.
EDUCATION
Sept 2003-June 2008 Spalding High School
(CSEC) Caribbean Examination Council
CXC RESULTS
English Language 2
Mathematics 3
Integrated Science 2
Food and Nutrition 2
EXPERIENCE:
September 2018- October 2018 Bartley’s All in Wood
Customer Service Representative
· Answering customers calls and providing the information they may need
· Calling customers to follow up on a purchase
· Making an estimate for products
· Creating an invoice
· Scanning and printing documents
· Filing document
· Creating campaign email to the customers
· Data Entry
· Updating data on customers and removing information from the system
May 8- May 31,2017 Sutherland Global Services
Sales Agent
· Answering calls from customers enquiring about a product
· Helping to make a purchase
· Providing information about products and services
· Call back customers who may seem interested
Nov. 7- Dec. 30, 2016 Sutherland Global Services
Consultant and Chat Agent
· Answering calls from customers about problems they may be facing with a product they have purchased
· Helping customers find certain products available on the website
· Refunding cash for merchandise that may have not be delivered or wrongly delivered
· Reorder certain products for customer
· Ordering products for customer that may not understand how to
· Explaining the websites to new customers
· Sending email of purchase if requested
INTEREST: Reading, Writing, Surfing the Internet.
SKILLS: Computer Literacy, Problem Solving , Phone Etiquette, Data Entry
REFERENCES:
Mr Paul Lyn
Spalding P.O.
Clarendon
Tel# 1-876-853-1075
Winsome Barham
Sangunetti District
Spalding P.O.
Clarendon
Tele# 1-876-964-0748