PERSONAL INFORMATION            Amina  Boukniene

Sharjah

00971 50 1803112

[email protected]

31/12/1981…Algerian
FRENCH/ENGLISH TRANSLATOR CUM SECRETARY – FRENCH/ENGLISH   TEACHER – CUSTOMER SERVICE

PERSONAL SUMMARY

I would welcome the chance to work as part of a small, dynamic team where I could contribute to the company growth  while developing my skills yet further, looking for a challenging role so that I can use my capabilities through sincerely dedication and hard work to move up the graph of the Organization.

As your company is looking for professionals for the expansion in translation, I am very interested and highly motivated for the role, I promise you will never regret for decision to appoint me in your organization.

WORK EXPERIENCE

02 years & 04 months in translation & administration (Dubai) / 08 years in teaching / 04years in customer service

WORK EXPERIENCE DETAILS

Ø    French/English Translator cum Client Secretary in Engineering and Construction Company “DODSAL”(Gas and Petrol Pipeline with “SONATRACH”), in Dubai-UAE.

From Oct 16 2017 till Now And From April 2015 till July 2016

v  Duties

•    Translate documents (contracts, plans, invoices, packing lists, weekly and monthly reports of

the projects…) from/to English/French and Arabic.

•   Same time work as a secretary for Client Project Manager of SONATRACH(Algerian client in Dubai), prepare/send/receive letters and emails (Correspondence) in both French and English.

•    Dealing with Clients facilities as visa, booking hotel and air tickets.

Ø French Teacher at Middle School (in Algeria)  /  English teacher at Middle School

From Nov  2003  to to Dec  2010 (in Algeria)

Duties

·         Teaching the foreign languages (grammar, spelling, writing,…)

·         Create and improve communication skills in the classroom, Interact with the students to induce curiosity, motivate, and provoke thinking, imagination and application of the concept taught

·         Being responsible and managing the classroom.

·         Motivate the students before the actual delivery of the lesson.

·         Give activity/application- based work/assignment beyond the book, with guidance to use various resources and keep a record of the work given.

·         Create the team work spirit.

·         Make the learner receive the information in a simple and quick manner.

·         Providing advice, information and assistance to learners.

Ø  Customer Service /Receptionist in a big cosmetic, textile and shoes shop (in Algeria).

From March 2011 till Sept 2014.

Duties

·         Welcome, receive and greet visitors or customers in a warm and friendly manner in person and over the phone.

·         Provide excellent customer service.

·         Handle customer in positive and fair manner.

·         Aiming to exceed the client’s expectation by being efficient, accurate and helpful.

·         Identifying and escalating priority issues or Customer complaints.

·         Providing advice, information and assistance to visitors or customers.

·         Demonstrating empathy and understanding when talking to customers.

·         Use my judgment to handle specific problems with common sense,thereby ensuring a satisfied customer who will come back.

ACADEMIC QUALIFICATIONS

Ø   2003           B A (bachelor’s degree) in English Language from Art and Literature University(Algeria).

Ø  1999            Baccalaureate degree/A-level (high school diploma) stream nature & life sciences.

Ø  2000            Baccalaureate degree (high school diploma) stream Literature & Human Sciences.

Ø  2001            Baccalaureate degree (high school diploma) stream Literature & Human Sciences.

Ø  2000-2001 One year of university studies in French Language.

Ø  Training     in Mastery of computer (Word, Excel).

SKILLS  AND COMPETENCIES

Ø  Language known : Arabic (native language), English (excellent), French (excellent).

Ø   Excellent personal presentation and interpersonal skills.

Ø  Fast learner and can adapt work quickly.

Ø  Flexible and can adapt well to environment and people.

Ø  Motivated with sales skills and a good work ethic.

Ø  Excellent skills of counting.

Ø  Passion for exceptional customer service.

Ø  Outgoing and able to work largely on my own.

Ø  Good ability to assimilate with team spirit.

Ø   Able to work in all the territory Dynamic, serious, with a sense of responsibility and decision.

Ø  Valid Algerian light driving license.

REFERENCE: Available on Request