R o b e r t J o s h u a M . A g o o t

5634 Don Pedro St., Barangay Poblacion, Makati City

0927-2313451/0977-3797967 | [email protected]

Seeking for respective career in the field of Information System. To obtain executive

and professional expertise and to enhance my working capacities, professional skills, business Efficiencies and to serve my organization in best possible way with sheer determination and commitment.

S U M M A R Y                                Hard working and easy to learn with a positive approach regarding to the direction. Skilled in doing visual basic, C++, websites, flash,

database and some networking concepts.

T E C H N I C A L

P R O F I C I E N C Y

P L A T F O R M S : Windows XP/Vista/7/8 /10

A P P L I C A T I O N :     Microsoft Word, Microsoft Access, Microsoft Excel, Adobe Photoshop CS3/CS4/CS5, Adobe Dreamweaver CS3/CS4,Adobe Flash CS3/CS4, Adobe Illustrator CS5, Corel Draw, Joomla,Visual Basic, Wamp Server, MultiAd Creator, Eclipse, Windows Movie Maker, Pinnacle Studio,Citrix,Oscar Production, ACE(Automated Collection Environment)

L A N G U A G E :   PHP, JAVA, HTML, MySQL++

O T H E R S :   Database, CCNA- Fundamentals of Networking

E D U C A T I O N      C O L L E G E :  Centro Escolar University

(June 2008 – April 2012)

Esteban St., Legazpi Village, Makati City

Thesis:

vThe Effect of Playing Online Games to the Academic

Performance of Selected CEU Makati  Students

vMonster Mania: The Adventures of Spicy Girl

vEffectiveness of Role Playing Game to Students Learning

Philippine History in CEU Makati

vInventory and Payroll System for Maeann Tailor Shop

COURSE :   BACHELOR OF SCIENCE IN COMPUTER SCIENCE AND INFORMATION SYSTEM (BSCIS)

S E C O N D A R Y :  IMMACULATE HEART OF MARY COLLEGE

Dominic Savio St., Parañaque City 1711

Graduated (2004-2008)

P R I M A R Y      :   IMMACULATE HEART OF MARY SCHOOL

Dominic Savio St., Parañaque City 1711

Graduated (1998-2004)

S E M I N A R S / T R A I N I N G S   August 2010

JPCS General Assembly

Centro Escolar University – Makati, Legaspi Village Unit, Makati City

January 2011

JPCS Lecture – Workshop on Programming

Centro Escolar University – Makati, Legaspi Village Unit, Makati City

August 2011

JPCS Seminar in Graphic Design

Centro Escolar University – Makati, Legaspi Village Unit, Makati City

June 2012

Japanese Lesson Training

JAPFIL INTER-CULTURE LANGUAGE INSTITUTE INC.

1990 NICFUR Bldg. Quirino Ave. Cor., Taft Ave., Malate, Manila City

November 12,2012 – November 15,2012

Career Excellence Training

Philippine Prudential Life Insurance Co. Inc.

4th floor, Equitable Bank Tower 8751 Paseo de Roxas, Makati City

March 15,2013  – April 18, 2013

REAL ESTATE STUDIO (Template Designer Training)

17th floor Multinational Bancorporation Centre 6805 Ayala Avenue, Makati City 1226

§     Making Designed artwork in MutiAd Creator

§     Uploading Creator file in Jobstrack Studio

§     Edit the template and coding in Jobstrack Studio

§     Making changes in some template that the client wants

A C T I V I T I E S                                   Student Catholic Action Member

(2010-2011)

Math Club Member

(2008-2010)

Junior Philippine Computer Society Member

(2008-2012)

I N T E R N S H I P          ·    MMSPhil/ Multinational Maritime Inc. (October 2011 Up to March 2012)

–       Designing a Backdrop for the event

–       Making an Invitation Cards and Christmas Cards

–       Editing MP3 and converting and editing video

–       Assigned in maintaining sounds of companies’ programs

–       Formatting and installing of drives and programs for the companies’ pc

–       Conceptualization and making a logo for the company

–       Setting all the company pc DNS to connect to the internet/DSL

–       Web Designing

E X P E R I E N C E

• WNS Global Services Philippines, Inc.(April 1,2014 – May 14,2015)

Account: NYK Line – Associate-OPS
o    Rate Agreement Analyst is doing a service contract agreement.

o    Service contract is a written contract between the shipper and salesperson.

o    We go live the Cluster 1 (Malaysia, Thailand, Philippines, and Vietnam), Cluster

o    2 (Korea, Taiwan), Cluster 3 (Bangladesh, India), Cluster 4 (Australia, New

o    Zealand), Cluster 5 (Japan, North & South China).

o    Specialized in Service Contract Agreement of North China and South China.

o    We used Citrix in cloud wherein we can access Oscar to change and create contracts.

o    We counter check each other’s work before we release it to our counterpart.

·    Dell InternationalServices,Philippines Inc.(August 10,2015 – July 15,2016 )

Customer Care-Voice Sr. Rep. (IB) (August 10, 2015 – Oct 16, 2015)

o   Answers inquiries by clarifying desired information; researching, locating, and providing information.

o   Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

o   Fulfills requests by clarifying desired information; completing transactions;

forwarding requests.

o   Maintains call center database by entering appropriate documentation.

o   Keeps equipment operational by following established procedures (reporting malfunctions, slowdowns)

o   Updates job knowledge by participating in educational learning opportunities.

o   Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job

accomplishments.

•    Data Entry, Conversion Sr. Rep.(IB) ( Oct 19 ,2015 – July 15,2016)

o   Review patient & insurance information such correct plan ID/payor/network, insurance and patient responsibility based on explanation of benefits received and contract.

o   Analyze and initiate adjustments/refunds process based on the business rules and contract/benefit information of the insured.

o   Ensures that insurance claims are posted correctly according to policy holder agreements stipulated on their contract

o   Checks if the claims are processed correctly based on the benefit of the insured.

o   Ensure that the correct benefit is applied.

o   Requests adjustments and process refunds based on contract review/determination.

o    Sends accounts back to NIC/NPAC if after review, accounts needs assistance and payment posting corrections.

•    OOCL Philippines, Inc. ( November 24,2016 – November 23,2017)

VDC Coordinator(Video Documentaion Coordinator)

o   Capture Shipping Instructions data, conduct coding and formatting of B/ls from various regional offices.

o   Conduct BL freighting and amendments in BL capturing modules.

o   Capture shipment events and static allocations in online scheduling systems.

o   Capture equipment events for operations modules.

o   Comply with data integrity and security policies.

o   Participate in the standardization and centralization of a global  BL capturing  process.

o    Assist in seeking opportunities for automation for simplier shipping data capturing process

•    Accent Micro Technologies ( March 5, 2018– PRESENT)

IT Helpdesk Support
o   This Role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contaracted service level agrrements.

o   We also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts for clients.

o   Responsible for second level support to End user’s support concerns.

o   Analyze & determine whether the end user’s problem is in hardware, system software, application software, network, LAN Media, Host connection or usage.

o   Resolve client hardware/software PC problem tickets by giving step by step instruction

o   Will be responsible for maintenance of hardware and software.

o   Handle the repairs and replacement of hardware in the assigned department.

o   Handle the repairs, re-installation, and upgrades of all software application.

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ROBERT JOSHUA M. AGOOT