Lee Marie Agas Acero
Block 2 Lot 36 Barangay Cubacub
Deca Homes Mandaue Cebu, Philippines
Philippines
Email Address: [email protected]
Mobile #: +63 9151639542
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Personal Data

Sex : Female
Civil Status : Single
Age : 25 years old
Date of Birth : August 29, 1993
Place of Birth : Tagbilaran City 6300, Bohol, Philippines
Citizenship : Filipino
Height : 5’3’’
Weight : 56 kgs
Religion : Roman Catholic
Language/Dialect : English, Tagalog, and Bisaya

Family Background

Name of Father : Nonilo Pitoc Acero Occupation : Retired Fire Officer
Name of Mother : Perla Agas Acero Occupation : Retired Policewoman

Educational Background

College : University of Bohol
Bachelor of Science in Nursing
Maria Clara Street, Tagbilaran City 6300, Bohol, Philippines
2010-2012

: University of Cebu
Bachelor of Hotel and Restaurant Management
University of Cebu Banilad Campus
Governor Cuenco Avenue, Banilad
Cebu City 6000 Philippines
2015

: BIT International College
Bachelor of Hotel and Restaurant Management
Palma Street, Tagbilaran City, Bohol
2015-2018

Secondary : University of Bohol Day High School Department
Maria Clara Street, Tagbilaran City 6300, Bohol, Philippines
2006-2010

Primary : University of Bohol Grade School Department
Tabacco Street, Tagbilaran City 6300, Bohol, Philippines
2000-2006

Objectives

Providing Exceptional Service … Building Loyal Relationships … Solving Problems… Increasing Sales
• Dynamic customer service professional experienced in both call-centre and retail store settings.
• Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
• Build and maintain enduring customer relationships to boost sales and generate repeat business.

Experiences
Convergys (Sprint)

Customer Service Representative/Sales/tech, 06/4/2012-03/4/2014
• Respond to telephone/bill inquiries.
• Providing quality service to customers and associates inquiring about the availability of products or status of orders.
• Listen attentively to caller needs to ensure a positive customer experience.
• Access electronic and paper cataloguing systems to look information and availability.
• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
• Sincerely enjoy working with people, in person and over the phone.

United Health Group
(Beohix Account)

Customer Service Representative/Sales, 11/24/2014-07/9/2015

• Respond to telephone/bill inquiries.
• Providing quality service to customers and associates inquiring about the availability of products or status of orders.
• Listen attentively to caller needs to ensure a positive customer experience.
• Access electronic and paper cataloguing systems to look information and availability.
• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
• Sincerely enjoy working with people, in person and over the phone.

Trainings

 BASIC TRAINING (60 HOURS)
 Personal Survival Technique
 Fire Prevention and Fire Fighting
 Elementary First Aid
 Personal Safety and Social Responsibility

 Ship Security Awareness Training and Seafarers with Designated Security Duties (8 HOURS)

Skills and Qualifications
• Customer Service oriented
• Team player
• Computer Literate (Microsoft Word)
• Written and Oral Communication in English
• Keen perception on details and takes assertiveness
• Hardworking and Honest

Character Reference:

Sigmund Froi Solon
Team Leader (Supervisor)
+639339746408

Jee Jean Bacomo-Maandig
Team Leader (Supervisor)
09219485712

Apple Mae Mancawan
Customer Service Representative
09051800627