Attention:
HR Manager

RE:  APPLICATION FOR EITHER THE POST OF F&B SERVER

Dear Hiring Manager,

Please accept my enthusiastic application for the SERVER position you recently advertised. You state that your company requires a Server with experience in the food industry, strong customer service skills, and the ability to work under pressure. I believe I fulfill all of these requirements and am therefore an excellent candidate for the position.

I have an extensive background in the food industry. I worked for 5 years at 2 fast-food restaurants of which they are Kenny Roger’s Roasters, Melaka, Poppy Bar (2003), Krispy Kreme Doughnuts, Berjaya Times Square; and currently working part-time as Banquet Staff in 2 hotels i.e. Hilton Kuala Lumpur and Shangri-La. During this time I gained experience in nearly every aspect of food service. I took orders and served customers their meals, handled the cash register, and performed daily inventory checks. As a waiter for Kenny Roger’s Roaster, I could assist not only in taking orders and serving customers but also in a variety of other capacities in which you might need assistance.

I have also worked in customer service for years. As a GSO (promoted from GSA cum Concierge) at Mahkota Hotel Melaka for 3 years, I assisted as many as few hundreds customers daily; I not only helped people check-in and check-out and make payments, but I also offered assistance in finding obscure products and effectively using our coupons. I also interacted with dozens of customers each day; I always made sure to provide clear and thorough answers to questions about our speciality options and the cost of items.

I know I could bring this friendly, helpful customer service to a position as a server in UAE.

Finally, I work my best under pressure and believe I would thrive in your restaurant’s fast-paced environment. Working at a fast food restaurant, onboard cruise ship and also hotels, I grew accustomed to serving dozens if not hundreds of people daily. Despite the crowds and long lines, I always maintained my quality customer service. As the captain of my high school tennis team, I also learned to handle extreme pressure. For example, when a teammate was injured during a tennis meet, I coolly helped reorganize the team and put a new player in his place.

I was always the one my teammates turned to in stressful situations, and I know I would be equally cool, calm and collected as a waiter. My experience in the food industry and in customer service, and my ability to thrive under pressure make me an excellent candidate for your waiter position.

I have enclosed my resume and will call within the next week to see if we might arrange a time to speak together. Thank you so much for your time and consideration.

Yours sincerely,

Muhammad Firdaus Sidek