With more than 10 years of professional experience that includes exposure to multiple operations to financial service industry process and IT projects. Performance-driven with strong business analysis and design, soliciting business requirements from all levels of business. Creates a business case based on the understanding of requirements and then provide system solutions as applicable while translating this into system solution. Core responsibilities includes but not limited to ensuring that all systems handled and implemented adhere to user requirements and passed software quality/security assurance testing while providing system training and assistance during end user testing, thus ensuring that all users are equipped with the new enhanced system functionalities implemented. Designing new process and recommending improvement to existing system process to increase productivity and reduce cost.