Merry June H. Aurelio-Estacio
Stone Haven Blk 4 lot 17, Brgy. Granada
Bacolod City, Negros Occidental
Cellphone # 09495796683
[email protected]

PERSONAL INFORMATION

Age: 30
Sex: Female
Status: Married
Birth date: June 29, 1988
Birth place: Bacolod City
Citizenship: Filipino
Height: 5’4”
Weight: 132 lbs.
Religion: Roman Catholic
Skill: Computer literate
Languages: English, Tagalog and Ilonggo

EDUCATIONAL BACKGROUND

University of St. La Salle, Bacolod – Bachelor of Science in Nursing ( 2005 – 2009 )
Associate in Health Science Educate Graduate – September 17, 2007
St. Joseph’s La Salle, Bacolod ( 2001 -2005 )
Montevista Elementary School ( 1995 – 2001 )

WORK EXPERIENCE

Currently connected with SV More Pharma Nutria, Bacolod (August 2013-present) – Medical Representative

Transcom, Bacolod ( July 13, 2009 – August 16, 2013 )
Quality Analyst Specialist
Audits Calls – Scores agents’ calls based on the scoring guidelines provided by the campaign
Quality Talk / Discussion – Provides quality discussions to agents to assist them in maintaining their performance & scores basing on the scoring guidelines.
Calibration Session – A session wherein all Quality Analyst Specialists, Managers, Quality Supervisor, Operations Supervisors, Client Services, Clients, Account Manager and Site Director listen to a call and provide feedback as to why they provided a No or a Yes.
Training and Process Meeting /Train the Trainers – A meeting conducted to discuss updates and processes.
Triad Coaching with the agent, Supervisor/Manager – An interactive discussion focusing on the agent’s performance, with the participation of the corresponding Supervisor or Manager (if available).
One on One Coaching with the Supervisor – An interactive discussion with the Supervisor; focusing on the performance of the identified supervisor.
Random Call Monitoring – Randomly choosing of calls; to assess if agents are following the correct process.
Audit the Auditor – An initiative wherein the evaluated call/s of supervisors will be evaulated by the Quality Analysts Specialist and a discussion is to be held for provision of feedback.

Point of Contact ( POC )
Attends Start of Day Report
– Performance of the Campaign – Quality Side
– Performance per Site – if they meet the target on various identifiers
– Performance per Team – if they meet the target on specific identifiers
Attends Gauge Call with the client/s, Quality Supervisor and the chosen Supervisor.
– An interactive discussion regarding a specific call .
– Provision of feedback basing on the scoring guidelines
• Responds to Emails / Queries-may it be from Clients, Managers and Supervisors
• Dispute Call
– A call conducted to discuss a specific process wherein the Clients and the Quality Department are not in agreement.

Product Repair Service Agent / Sales Representative ( First year )
Answers calls
Books repairs for major appliances
Provides assistance to customers ( Inquiry or follow up call )
Processes orders for appliances

3. Council Woman of Barangay Montevista ( July 20011 – November 2013 )
Health and Nutrition Committee Head
Activities

2013
August 2 – Anti-rabies Vaccination by City Veterinary Office
July 27 – Medical Mission for Senior Citizen sponsored by Corbridge
July 6 – Medical Mission sponsored by Mt. Kanlaon Lion’s Club
June 21 – Digital Rectal Exam sponsored by UNILAB
June 4 and June 10 – Giving of School Supplies
February 15 – Seminar regarding Dengue
February 13 – Clean up drive against Dengue in cooperation with Montevista Elem. School, Jack & Jill and Barangay.

2012
September 20 – Anti-rabiesVaccination by City Veterinary Office
August 4 – Medical Mission sponsored by UNILAB
July 20 – Assisted in the MMR Immunization and Vitamin A giving in Montevista Elem. School

2011
November 26 – Medical Mission in cooperation with the Society of Homesiters and City Health.
Other Activities:
Mothers’ Class – Importance of Nutrition and Breastfeeding
Distribution of powder/salt against Dengue
Purchasing of Medicines and Medical Equipment
Supports Nutritional Feeding
Information dissemination regarding Anti-rabies, Dengue and Proper Garbage Disposal

SEMINARS

November 14, 2008
Multiple Intelligences: An update in the Field of Psychiatry
Ethics in Nursing: When it’s Not a Matter of Black and White
November 28, 2008
Innovative Education: Molding Confident and Competent Nurses
Nurse Specialist: What it Takes to be a Nurse Anesthetist
December 12, 2008
Reproductive Health: Premarital Sex, Teenage Pregnancy and its Consequences
Nursing Management: What it Takes to be on Top
January 9, 2009
Nursing Research: Dynamic Tool to Effective Nursing Practice
Sign Language: Breaking Barriers, Building Bridges
January 30, 2009
Jurisprudence: Safeguarding the Rights of a Professional Nurse
Diabetes Mellitus: What’s it Like to be Sweeter than Anyone Else: Confessions of a Diabetes Doctor
February 20, 2009
Painless Labor: The Use of Epidural Anesthesia
Community Health Amidst its Diversity: COPAR Moving Forward
March 9, 2009
Values Clarification
A Winner’s Profile: How to Ace that Job Interview

MAJOR ACHIEVEMENTS
Certificate of Recognition (Sears Choice Award) – Top Agent in Product Repair and Services Campaign – August 29, 2010
Academic Achievement Award S.Y. 2008 – 2009 – University of St. La Salle, Bacolod
Dean’s Listee – 2nd Semester 2007 – 2008; 2006 – 2007; 2nd Semester 2005 -2006
Clinical Competence-Bronze Awardee S.Y. 2008 -2009 ( 1.90 ) – University of St. La Salle, Bacolod
Certified AHSE Graduate – September 2004
Top 10% Awardee S.Y. 2004 -2005 – St. Joseph’s La Salle School

CHARACTER REFERENCES

Rhea Shane Deocampo
Professional Marketing Representative
SV More Pharma Nutria Bacolod
09173049470

Mary Pauline Kaye Fuentebella
Professional Marketing Representative
SV More Pharma Nutria Bacolod
+639192701829

Natasha Gaudite-Torres
Call center Agent
Focusinc
+639778306115