Education

2005 Bachelor of Commerce at University Of Karachi

Experience

2017/2018 Sales & Customer Services. at Moayana Quality & Standardization Consultancy - UAE

• Promoting certification services to Clients directly via phone call & Meetings.
• Developing new customers and explore areas for add-on services to grow business.
• Update the CRM system with relevant information & database management.
• Retain existing clients and develop new Clients to attain new business.
• Regular reporting on sales activities, opportunities, project progress, etc.
• Maintain & organize an efficient filling system to ensure effectiveness in office operations.
• Liaise with clients for payments.
• Performs duties or other responsibilities which may be assigned by the Management.
• Audits the quality of the information and completeness of the documents and ensures that it is correctly appropriate according to the products.
• Interacts with other members of the Technical Experts Team.

2016/2017 Sales & Customer Services. at Briton Lubricants LLC - UAE

• Looking after all inquiries via phone call, email, Alibaba & Social Media.
• Preparation of Export Documents, Certificate of origin.
• Order management and coordination with the manufacturing plant accordingly.
• Coordination with shipping line & certified bodies such as SGS, Intertek etc.
• Pro forma invoicing / packing list making, Document Preparation for LC.
• Multi-Tasking Sales, Tele sales, Customer Services, Accounts, profit and loss analysis etc

2009/2012 Call Center Floor supervisor. at Ufone Telecom Company - part of Etisalat Group

Responsibilities:
• Managing 100+ cc agent in every shift.
• Scheduling breaks everyday for entire cc agents as per the service level.
• Answering supervisor calls of angry customers.
• Compliances of cc operations to maintain service level.
• Daily reporting to the cc manager.
• Answering cc agents queries regarding product information / complaints / SOP’s.
• Worked in rotational shifts.

Designation: Call Center Representative. Representativs
Tenure: 2009 – 2011
Responsibilities:
• Answering Inbound calls related to product information & complaints.
• Up selling Value added services & promotions to New & existing customer.
• Ensure that customer is satisfied within average call duration at the day end according to achieve daily KPI.
• Strict compliance on SOPs.
• Achieve daily and monthly call target.
• Worked in rotational shifts.