Justine Jay Dela Cruz

Mother Ignacia Villega Pob. Uno Bansalan Davao del Sur.

Contact Number: 09390310198

Email Address: [email protected]

POSITION DESIRE

Service Attendant

OBJECTIVE

To broaden my skills and knowledge in Wine Butler Service. I am Service oriented and having a good skill in customer service. I am currently in BANSALAN , DAVAO DEL SUR and willing to  relocate for any work opportunity.

QUALIFICATION HIGHLIGHTS

·         Hotel and Restaurant Management

·         Able to deliver and present Wine in a Fine Dining Standard

·         Mastering the key points in Fine Dining Service Standard

·         Various academic seminars and workshops participant

·         Extensive computer knowledge, leadership and administration skills

·         Ability to adapt the diversity of culture and people

SKILLS

·         Computer Literate (Microsoft and Excel)        Event Organizing

·         Table Set Up                                                    Leadership Skills

·         Communication Skills (Fluent English)            Wine Knowledge

WORK EXPERIENCE

August  2017 to December 27, 2018

Jinbin korean grill and Restaurant

Service Attendant/Restaurant Receptionist

·         Greet the customers upon the arrival in the establishment with a warm smile.

·         Assisting Guest to the table and offer drinks.

·         Present the menu, upsale, repeat customers order.

·         Present the food ask for any assistance.

·         Settle customers bill. Bidding Goodbye ensuring guest satisfaction.

October 01, 2016 to March 14, 2018

AJ Catering

Bansalan Davao del Sur, 8004, Philippines

Service Attendant (Butler Service)

·         Greet customers, make reservations, and seat patrons when tables are available

·         Hand out menus and explain menu items and specials

·         Take customer orders and deliver to food servers

·         Deliver prepared food to patrons and clean tables

·         Handle customer complaints

·         Verify customer satisfaction with service and selected food items

·         Process customer payments

May 02- August 08, 2015

2GO Group, Inc , Oceanlink Institute, Inc.

Ermita, Manila, Philippines

90 Days -by-Experience (APEX)

·         I am cruise ship service attendant assigned in the Horizon Café. Wherein we served fine dining standard.

·         Responsible for servicing the very important passengers, Executive and Suite Room Guests.

·         The role involves large amounts of customer service, and success is often measured through the feedback of guests making their dining experiencesatisfied.

CERTIFICATES AND SEMINARS

·         BSHM/HRM President                                   Academic Year 2016-2017

·         BSHM/HRM Representative                          Academic Year 2015-2016

(Student Executive Board)

·         3rd Placer Tuna Pasta (Tuna Festival)            September 3, 2016

·         Food Exhibit Culminating (First Place)           March 14, 2017

·         Culinary Arts Festival (First Placer)                March 20, 2017

NCII PASSER

·         Food and Beverage Services

·         Front Office Services

·         Housekepping

PERSONAL INFORMATION

·         Height                          5’4

·         Weight                        59kg

·         Birth date                     October 1, 1995

·         Civil Status                  Single

·         Religion Roman Catholic

·         Citizenship                   Filipino

EDUCATIONAL ATTAINMENT

2014-2018(Graduate)

Hotel and Restaurant Management

St. Mary’s College of Bansalan

Dahlia St. Bansalan Davao del Sur