Rawan Mazen Bakeer

General Information

Nationality: Egyptian Phone: 00201093090105

D.O.B: 21 May 1988 E-mail: [email protected]

Marital Status: Married Address: Cairo – Egypt

Profile Summary:

Having good managerial skills with 3 years’ experience in different well-known companies in my country as an Administrative Officer and Customer Services employee. However, I am looking for good opportunities to increase my experience in administrative skills. As an experienced teacher with 4 years’ experience, my goal is to learn new strategies of teaching. I would like to explore and share my knowledge between students and other teaching staff. Good communication Skills and willingness to accept responsibility. An excellent team worker who enjoys co-operates and works under pressure. I have great self-confidence, which Enriches myself to create an enthusiastic member of a hard worker group. “I believe that being creative starts by Believe in myself.”

Higher Education:

 May.2010 Bachelor of Commerce, Major Accounting, University of Helwan, Egypt.

Certificates:

 Dec. 2018 International English Language Testing System- IELTS

 Nov. 2018 Certified Zumba® Instructor

 Mar. 2016 Training & development in Cooperative Learning.

 Oct. 2016 Training & development in Lesson Planning.

Area of Skills:

 Languages: Arabic – Mother tongue, English – Advanced User.

 Computer: Microsoft Excel, Microsoft PowerPoint, and Microsoft Word.

 Managerial: Oral and Written Communication, Problem Solving, Continuous Improvement, Decision Making, Adaptability and Flexibility.

 Review, evaluate and implement new administrative procedures.

 Advanced customer services skills with internal and external clients via telephone and email.

 Trained and experienced in resolving customer complains.

Work Experience:

Zumba® Fitness, LLC

Fitness Instructor Trainer (November 2018 – Present):

 Certified Zumba® Fitness Instructor.

 Responsibilities:

 Develop individualized and group exercise sessions aimed at helping individuals achieve their fitness goals.

 Design exercise routines to increase metabolism and reduce stress levels incorporating proper breathing and body positioning.

International Schools Group (ISG) – Jubail, Saudi Arabia (August 2015 – Jan.2019)

-From Jan.2017-Jan.2019 Receptionist and Office/Administrative Support,

-From Aug.2015-Dec.2017 Administrative Assisstant

 Responsibilities:

 Plan, develop, organize and monitor support systems, and procedures.

 Contribute to the development of administration policies.

 Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

 Providing real-time scheduling support by booking appointments and preventing conflicts.

 Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.

 Screening phone calls and routing callers to the appropriate party. Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.

 Greet and assist visitors.

 Maintain polite and professional communication via phone, e-mail, and mail.

 Organize arrangements for school visits and events.

 Maintain manual and computerized records and management information systems.

AL-Moattaseem International School – Jubail, Saudi Arabia (April 2014 – June 2015)

 HR Administrative Assistant.

 Responsibilities:

 File employee-related documents, answer department telephones, relay messages, and distribute information to employees. Provide direct support to executives by scheduling meetings and appointments, making travel arrangements, and processing expense reports.

 Editing documents and presentations, entering and updating employee information into company databases, preparing employment packages, handling benefits information, and processing termination paperwork

 Process, verify and register documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations and classifications

 Maintain and update manual and computerized filing and registration systems, and compile and prepare reports and documents relating to personnel activities

 Respond to telephone and written inquiries from staff and the general public regarding personnel matters

 Arrange for advertising or posting of job vacancies, assist in screening and rating of job applicants, and conduct reference checks

 Check the applicants’ capabilities for specific requirements before they come for the interview through a quick phone call.

Private Tutor Teacher – Jubail, Saudi Arabia (April 2011 – June 2017)

 English Tutor teacher for 5 Saudi students grades 7,8,9.

 Prepared lessons, explained, and helped the students to be prepared for the exam.

 Help the students to achieve an A for their academic year.

Vodafone – Cairo, Egypt (June 2010 – December 2010)

 Call Center Representative / UK department

 Responsibilities:

 Handle British Customers inquires and complaints.

 Provide customer with accurate information and right solutions.

 Investigate complaints and update accounts.

 Explain the type and cost of services offered

 Performs other duties as assigned by management

 Helping the customers to check and pay for their bills on phone

Elsallab Establishment – Cairo, Egypt (August 2008 – June 2010)

 Administrative Officer in the Import department.

 Responsibilities:

 Prepare the purchasing order documents.

 Check the bills, price list, coordinating the circulation documents for the cargo shipments.

 Communicate with internationals companies via email to follow up the order and the delivery procedures.

Volunteer Work:

Barclays Bank – Cairo, EGYPT (June 2008 – August 2008)

 Trained at Barclays Bank for 3 months in the customer service department.

 Responsibilities:

 Assist in opening new accounts

 Answered questions about account types and banking products, such as CDs, money market accounts, loans and credit cards

 Check on the status of customer accounts and track checks and payments

 Review and explain account charges

 Assist banking customers who are victims of fraud, theft or identity theft

 Assist customers with replacing lost or stolen credit or debit cards

 Assist with address changes.

Hobbies:

 Reading, Listening to music, Dancing, developing my technological