SUMMARY OF EXPERIENCE

Currently employed as Senior Systems Administrator for Software Configuration Management at Wipro Limited Philippines and deployed at Citibank Technology Infrastructure in the Philippines. With 13 years of Professional Experience in the field of Information Technology serving the fields of Financial Services, Utilities, and Communications and High Technology based clients. Notable Roles and Responsibilities are SME and Specialist roles for Serena Changeman and Endevor Software Configuration Management Tools for Delivery Centers across the Asia Pacific and EMEA Regions.

TECHNICAL SKILLS

•         Serena Changeman Software Configuration Management Tool

•         Endevor Software Configuration Management Tool

•         Technical Architecture

•         Mainframe (TSO, JCL, JCLPLUS, Cobol, SDSF, SPUFI)

•         Databases (DB2, SQL)

•         Operating System (Windows Based Systems)

•         Problem Resolution Tool (ServiceNow)

•         Microsoft Office

•         Adobe Photoshop and Adobe Lightroom

RELEVANT WORKING EXPERIENCE

Wipro Limited Philippines

Dec 2014 – Present

Position: Senior Systems Administrator (SSA) for Software Configuration Management to Citibank Technology Infrastructure

Description: The SSA Role involves handling of all administrative and technical operations for the Software Configuration Management Tool Serena Changeman for CTI. Serving the ASPAC, EMEA and NAM Regions as the SME and Specialist for all operations involving Configuration Management. Duties and Responsibilities (not limited to):

•         Support all code movements across all Software Development Cycle environments

•         Perform enhancements on all Software Development Cycle environments

•         Support Environmental and Infrastructural defects and issues

•         Support Data back-ups

•         Support Data restores

·         Support Continuity of Business Activities

•         Enforce Global Standards during Software Development Cycle