As a leader, I learned on how to manage a group of people. I built the team from scratch by recruiting high standard employee that fits the position. I built the Quality Assurance and Scorecards of my team to measure the quality and quantity performance of the Agents. I learned on how to handle stress by thinking of possible solutions and always having a positive attitude to maintain a good productivity and high quality of work done. By working at MCN Freedom!, I earned a lot of certificates like YouTube Audience Growth Certificate, Build your channel’s brand – YouTube, Content Strategy Certificate, Making money with YouTube, Production Skills, etc.