Katrina N. Ramos
Chelsea Tower 3, East Bay Residences, Sucat, Muntinlupa City
Contact Number: +639661682249
[email protected]

OBJECTIVES:

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

SKILLS:
• Language: English and Filipino
• Excellent guest, customer, and employee relation skills
• Strong communication skills
• Multi-tasking with speed in excellence

WORK EXPERIENCE:
Chowking SM-Bicutan
Service Quality Manager/
Sales and Marketing Manager
April 26, 2018-Present

Sales and Marketing Manager
• Overseeing and developing marketing campaigns
• Doing promotional activities
• Compiling and distributing financial and statistical information
• Organizing events and product exhibitions or even new product launching
• Monitoring of Sales
• Managing campaigns or marketing strategy thru social media
• In-charge for sales call for possible bulk order
• Doing incentive programs to beat target sales
• Over all in-charge for marketing collaterals, boosting sales.

Service Quality Manager
• Review and answering customers feedback
• Ensure that the products or services are on standard operating procedures
• Leads the store team in the execution of all service processes and the achievements of all service targets.
• Manages the store’s overall service levels across different channels- dine, take-out, drive-through, express booths and other special events.
• Monitors the skills development and training of all service crew.
• Ensures that the service crew are certified via Certified Training System
• Ensures that the dining team is in compliance with all food safety policies and procedures.
• Develops, implements and evaluates the store’s cash control management plan
• Designs and implements the store’s manpower lineup and positioning guide.
• Handles the store’s payroll data and timekeeping related adjustments
Cioccolatitaliani- Dubai, UAE
Waitress
May 2016-January 2018
• Delivered exceptional, friendly, and fast service
• Answer the question about menu selection and made recommendations when requested
• Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest’s expectation
• Skillfully anticipated and addressed guest service needs
• Managed closing/opening duties, including restocking of products and doing inventory
• Train new waitress and staff on guest service expectations. Safety procedures, proper food handling and restaurants protocol.
• Monitor dining room to ensure optimal guest experience
• Answer customer inquiries and resolve issues promptly

EDUCATION:
Lyceum of the Philippines University-Manila​​​Tertiary(2011-2015)
Muralla St., Intramuros, Manila
Bachelor of Science in International Hospitality Management with specialization in Cruise Line Operations in Hotel Services

Practicum:
• M/V St. Michael the Archangel, 2Go Group, Inc.
Actual shipboard training in partnership with Oceanlink Institute, Inc.
Apprenticeship-by-Experience (APEX) Program (100hours)
• Best Western Boracay Tropics Resort Hotel, Boracay Island, Aklan
Rooms Divison and F&B Department (50hours)
• The Manor at Camp John Hay, Baguio City
Rooms Division Department (400hours)
May 7,2014-May 31, 2014
• Sofitel Philippine Plaza Manila, Pasay City
Food and Beverage Department (500hours)
July 14,2014-September 15,2014
• SOLAS (Safety of Life at Sea)
Magsaysay Training Center
October 23, 2014-November 3, 2014

PERSONAL INFORMATION:
Age: 24
Date of Birth: October 25, 1994
Nationality: Filipino
Height: 5’3 feet
Civil Status: Single

References: Available upon request.

Katrina N. Ramos
Applicant