Melvin Magallanes Urbano
Career Summary
An experienced carrier relations officer backed by competence in the various areas of transmission engineering and cellular networks, skilled in product and service development and has exposure in network planning, marketing, product development, process development, data analytics and project management.

Professional Experience
Carrier Relations Jr. Manager March 2001 to October 30, 2017
International and Carrier Business Division
SMART COMMUNICATIONS, INCORPORATED

• Handled BIG Data Analytics for Inter-Carrier Business.
• Creates Process Maps/Documentation/Filing/Testing and Monitoring for Wholesale Business Operations with Internal and External Partners.
• Manages the development of wholesale products and services which includes ideation, market research, User Acceptance Testing, launch and product performance measurement and operations.
• Conceptualized and Implemented strategic and sustainable projects that generates incremental revenues
• Skilled in relationship building, negotiating and managing contracts and people including regulatory interface
• Represent the company in negotiations/discussions with Domestic partners for the establishment of new interconnects or added services for traffic termination business.
• Recommends strategies through evaluation and formulation of applicable termination rates (effective settlement rates) to address change in traffic caused by threat of competition to ensure market competitiveness and attainment of target revenues or KRA’s.
• Monitors market/industry trends and changes, and development in technology to explore new business opportunities and develop new product and services.
• Evaluate interconnect agreement/contract to ensure company’s compliance to legal provisions and protection of company assets.
• Recommend resolution of shortfall claims and account receivables in consonance with company policies and guidelines.
• Assist in timely collection of interconnect receivables and ensure that the company is protected from any exposures.
• Provides/generates Daily Traffic Monitoring report and analysis for International and Domestic Interconnects, On_net and Off_Net traffic, essential to the groups’ decision making and actions in managing its traffic interconnects.

Accomplishments
• Annual budget projection, monitoring and analysis.
• Created internal processes such as Dispute Resolution through CDR bashing, Account Reconciliation and Approval Process and New Wholesale Business Application Acceptance from Internal and External Partners.
• Team Leader for the creation of the team’s Contract Management Database System.
• Chairperson for the team’s Rewards and Recognition Program for 7 years. A program launched by Company HRD which aims to reward individual staffs and supervisors based on exemplary performance and/or accomplishments, at any given time of the year.
• Team member of SMART Wholesale Business Division on the study, evaluation and analysis of new interconnects and In-House Projects, such as:
• CURE Facility Service Agreement
• BellTel Interconnection
• Blue Ocean Project
• SMART-PLDT IIPNMS Project
• SMART SS& Expansion Project
• Account Executive of SMART’s top Domestic Partners namely:
• GLOBE TELECOMS, INNOVE, Digitel Mobile and LEC, BAYANTEL, Eastern Telecoms (as additional accounts since 2005)
• Liberty Telecoms, NEXTEL, PHILCOM, EXTELCOM, PT&T (since 2004 to 2012)
• Formulated Prepayment settlement arrangement with NEXT Mobile and PT&T.
• Involved in the improvement of SMART’s Inter Admin Accounting Settlement System (In>Bill).
• Established Prompt Settlement and Collection of inter-carrier accounts (both disputed and undisputed). Ensured all traffic accounts are current.
• Validated and reconciled Leased Line accounts with BAYANTEL, PGC, LBNI and ETPI prior to endorsement with NSD.
• Team Lead in CDR matching/bashing activities in resolving/identifying traffic data discrepancies with handled accounts, making collections on disputes based on SMART records.
• Recipient of the following Prestigious Awards:
• 2004 “Thumbs Up” awardee for the development and enhancement of Database Traffic Monitoring Tool of the Carrier Business Group and responsible for the arrangement of Php6 Million security deposit and shorter payment period from BAYANTEL despite SMART’s payable position due to leased line.
• 2005 “Thumbs Up” awardee for a significant role for the Carrier Business Group in building strategies based on traffic profile and in monitoring of prepayment accounts and the efficient validation of the traffic data with CDRMS of the newly-acquired In>Bill Billing/Settlement System.
• 2008 “Wholesale Business Division IDOL” awardee for the formulation of the technical and rate arrangements when the company decided to accommodate a non-affiliate carrier to roam into SMART network that resulted to a feasible wholesale business with Connectivity Unlimited Resource Enterprise (CURE).
• 2010 “Silence of the Lamb Award” recipient in the effective collaboration with Wireless Consumer Division and IT resulting to the success of the Incoming Call Bonus project testing. Teamwork and collaboration shown is a manifestation of promoting partnership and alignment.
• 2014 “The Collaborator Award” recipient in recognition of steadfast effort in collaborating with Anti-Fraud Team in acquiring an SMS Monitoring Tool for Domestic SMS Service. The initiative will enable SMART to regain its negotiating leverage with GLOBE TELECOMS to settle/close SMS account at higher acceptable recovery rate, resulting to an opportunity gain of PhP17Mn a month for the company and operational benefit in terms of fraud monitoring and detection by IRM.
• 2015 “The Tony Stark Award” recipient for relentless effort to create programs that will mitigate or contain decline in the domestic revenues. The recent initiative, SMART Money Call Rewards, generated an incremental revenue of P600k amidst challenges in getting a slot in the SMS broadcast facility.

SE/Transport Network, Sr. Transmission Engineer September 2000 to February 2001
Job responsibilities include the Network Enhancement/Expansion, Provisioning and Management of POI’s with PLDT and PILTEL Network, and Planning and Management of Cable Facility Re-Routing, and Planning/Design of Smart OSP Platform.
Major Accomplishments include:
• Handled the study/design of OSP facilities for upcoming SMART Tele-Centers Nationwide
• Sizing and Review of SMART/PILTEL Fixed Wired Network for system integration
• Involved in various study and network design and implementation for SMART Rollout Projects
• Involved in the provisioning of last-mile interconnect facilities for SMART existing sites and switches
• Conducts Specialized Training Courses for SMART CADET and incoming personnel

Pilipino Telephone Corporation (PILTEL) 1984 to Sep. 15, 2000

Carrier Services Officer
Carrier Services Department

Job responsibilities include the Revenue Target for Assigned Carrier, Provisioning and Management of Leased Lines for PILTEL through PLDT, and Planning and Management of Facility Routing, and Planning and Provisioning of Additional POI’s for internal and external carrier requirements.
Major Accomplishments include:
• Spearheaded Conceptualization Leased Line Reconciliation and Consolidation for PLDT-PILTEL
• Review and Monitor existing Facility for effective use and probable re-allocation/deactivation
• Involved in the Provisioning, Testing, Analysis and Troubleshooting for the Launch of PILTEL THOR Project
• Involved in the provisioning, monitoring and implementation to migrate all Tandem Leased Facilities to Toll by end Q3 of year 2000
• Involved in the Study/Establishment of POI’ requirements for PILTEL and other Carriers with PLDT (Luzon/Visayas) such as ADB IXC and BOC-WYSE Tower Transfer
• Spearheaded Conceptualization of Process Flow for ease/smooth dissemination of Information within the system for leased line requirement and other inter-carrier facility requirements
• Involved in the review and analysis of current network configuration and recommend alternate route

Sr. Engineer (Cross-Post)
Engineering District II
Field Operations/Maintenance Department

Provides for the maintenance support/assistance to ensure optimum network/system operations:
• Involved in various troubleshooting activity for service outages under CMTS for AT&T/Motorolla BTS
• Point person for service interruption brought about by FOC facility outage/break
• Conducted training/tutorial service for existing FOM personnel on Fiber Technology handling, maintenance and design

Sr. Engineer (Cross-Post)
National Transmission Group
National Transmission and Carrier Relations Division
Prepared feasibility studies for the provisioning of domestic leased lines for external customers.
Major Accomplishment:
• Developed and implemented a major network project, such as: PILTEL FOC Upgrade and Expansion, PILTEL SDH Upgrade, Summary and Settlement of PILTEL OSP Project Billings.
• Supervised restoration/maintenance activities for major FOC outages/breaks
• Spearheaded Evaluation and Type Approval of various Terminal Equipment for PILTEL Use, such as SDH/PDH equipment.
• Involved in the study and design for PILTEL FOC/SDH Network Backbone
• Spearheaded the evaluation and type approval of various FO cable, materials and accessories for PILTEL
• Involved in the PILTEL Luzon FOC Management and Audit
• Conducts/Provides training/seminars for SDH/PDH transmission principles and FOC Basics for CADETS and existing engineering staff.
• Spearheaded major Network Project such as PILTEL’s 54M project on the MM FOC Network Upgrade

Designed and engineered the transmission facility requirements for the nationwide Piltel cellular phone network.
Major Accomplishments include:
• Managed the Metro Manila Transmission Facility Network.
• Handled major network projects such as PILTEL/PCNC 35M FOC Project.
• Handled Wireline Network Planning and Audit – Under Facilities Management

Education
COLLEGE : Bachelor of Science in Electronics and Communications Engineering
1988 – 1993
University of the EAST,
Samson Road, Caloocan City, Philippines

SECONDARY : High School Diploma, March 1988
Antonio A. Maceda Integrated School
College Scholarship Grantee

Professional Development
Interaction Management Workshop
Development Dimensions International
City Garden Hotel, Philippines
June 2 – 4, 2008
Developing the Leader Within You Workshop
By John C. Maxwell
City Garden Hotel, Philippines
August 16 and 17, 2007
Supervisory Development Program (SDP)
SMART Human Resources Department
Makati, Philippines
April 2001
Supervisory Development Program (SDP)
PILTEL Human Resources Department
November – December 1998
FO Cable acceptance and Application
LG Cables
KOREA, May 17-28, 1998

Customer Focus Workshop
PILTEL Human Resources Department

PDH Theory and Application
ERICSSON, Malaysia
September 18-22, 1996

140 Mbps OLTE Theory
Phillips/AT&T, Nurenburg, Germany
May 18 to June 2, 1996

Analytic Problem Solving
PLDT

Effective Written Communications
PILTEL Human Resources Department

Personal Background
Born on the 8th of March 1972 in Manila. Proficient in MS-Office Applications (MS WORD, Excel, Powerpoint). Knowledgeable on Engineering Economics, Effective Negotiation, Effective Business and Technical Writing, Transmission Engineering and Systematic thinking in Analyzing Problem Solving.
Superior Interpersonal Skills, Goals Driven, Hard Working, Independent and Trustworthy.

References
Available upon request.