Education

2004-2008 Bachelor of Science in Computer Science at Polytechnic University of the Philippines

Experience

2014-present Senior Consultant at MetLife –American Life Insurance Company

Achievements

 Agent Career Path 2014 Qualifier
 EMEA Regional Convention 2015 Qualifier – Reykjavik, Iceland
 Top Agent NPS Score UAE 2015
 Top Agent Combined Cases UAE 2015
 Centurion 2015
 Agent Career Path 2015 Qualifier
 EMEA Regional Convention 2016 Qualifier –Mauritius, South Africa
 Increased Total Agency Sales

Duties and Responsibilities
 Developed database for long-term sources of clients
 Approached potential clients by utilizing mailings and phone solicitation
 Scheduled appointments with prospects to determine their particular needs and financial situations
 Developed coordinated protection plans by calculating and quoting rates that suits the client’s needs
 Prepared and performed presentation of products to individuals and groups
 Assisted clients throughout the entire process of completing the application for coverage
 Provided continuing service by providing customer support and assistance in insurance claims
 Performed administrative tasks, such as maintaining records and handling policy renewals
 Resolved customer issues through phone, email, and chat conversations

2012-2014 Secretary cum Receptionist at Bin Theeban Commercial Agencies – Food Trading Company

Duties and Responsibilities
Office Secretary / Receptionist
 Provided general administrative and clerical support
 Prepared and organized paperwork and other materials as needed
 Composed, typed, and distributed routine correspondences and reports
 Set up and handled incoming mail and office filing systems
 Received incoming phone calls and emails and relay them to staff via intercom
 Types and computer inputs various reports as directed
 Maintain an accurate and efficient filing system for administrative files, sales/marketing files, personnel files, and general forms
 Collected and coordinated the flow of internal and external information
 Managed office equipment and office space
 Ensures the security and confidentiality of file contents
 Responsible for general office functions, such as copying forms, typing, and mailing
 Prepare correspondence and documents
 Schedule appointments
 Maintain appointment diary either manually or electronically
 Take inventory of equipment and supplies
 Maintains a database for Customer Information
 Perform other tasks when needed

Invoicing Clerk
 Electronically file invoices using the company’s software
 Receiving inbound customer enquiries and providing information and support
 Maintain a database and log sheet of all issued invoices and deliveries
 Identifying sales opportunities and taking orders
 Processing customer orders and support requests from end to end through all departments
 Monitoring / managing stock levels
 Maintaining client information including order instructions, delivery rates and product pricing
 Completing any required reporting
 Receiving, handling or escalating customer complaints
 Cross checking data and information for invoicing
 Assisting Accounts Manager with compliance work

2008-2012 Quality Control Inspector/Project Monitoring and Releasing Staff at SPi Global – A Technology and Data Science Company

Achievements
 Employee of the Month
 Appointed as Project Monitoring and QC Releasing Staff

Duties and Responsibilities (QA/QC)
 Responsible for the execution of all quality-related actions of the project
 Performed proof reading and file inspection in accordance with project requirements and quality standards; electronic files including XML, HTML, SGML, PDF, DOC and images.
 Prepared various quality control reports such as inspection reports, online project status reports and test file analysis report.
 Ensured checked files are accurate
 Performed data review and conversion and/or editing based on project requirements and specification.
 Converted hard-bound books into PDF
 Converted/coded texts extracted from source (image or PDF)into XML or HTML files in accordance with the client’s DTD
Duties and Responsibilities (Project Monitoring and Releasing Staff)
 Monitors and ensures that documents follow the specific Document Type Declaration of the Clients
 Prepare and deliver inspection reports to suppliers
 Answer queries and other quality-related concerns from suppliers through e-mail communications.
 Make necessary edit and correction on deliverable files.
 Responsible for the preparation and final screening of files to be delivered to clients, including program execution and Delivery Reports.
Projects / Clients
 Complex and Historical Collections
 DBNL – Digitale Bibliotheek voor de Nederlandse Letteren
 UoM – University of Michigan
 LN – LexisNexis