Raymond Medina Rodriguez
1952 Lola Neneng St., Binakayan, Kawit, Cavite 4104
[email protected]; [email protected]
(63)(046) 434-6132 / (046) 505-8148 / Mobile – 0995 247 5429
EMPLOYMENT HISTORY
October 8, 2015 – Present IT SUPPORT SPECIALIST (Key Support)
TASKUS INC.
● Supports users or agent’s campaign on the production floor
o Creating Active Directory Log-in ID / Maintenance on
Windows Server 2012 R2 environment platform
o Re-imaging of Desktop PC System Units (Windows)
o Reformatting of Macbook Laptop units
o Installation/Re-installation of Operating Systems,
Configuration and installation of Antivirus and other needed
Applications required on the campaign
o Installation/Re-installation of Operating Systems,
Configuration and installation of Antivirus and other needed
Applications for each Macbook Laptop unit
o Internet Connection monitoring and maintenance from
desktop and laptop (wireless and LAN)
o Installation of Software (Applications)
o Remote installation of Mcafee Virus Scanner via ePolicy
Orchestrator Security Tool
o Remote installation of Windows update via Managed Engine
Desktop Central Support Tool.
o Software and Hardware troubleshooting (desktops/laptops)
o Supports mounting of projectors and connections of LED
televisions to desktops and laptop.
o Enrollment and maintenance of employees on Biometrics
and Face-ID door access
o Attend to campaigns issues such us application problem and
coordinate it with the client if necessary.
o Inventory of Desktop/Monitor and other IT peripherals
o Handling of ticket issues via Managed Engine Ticketing tool.
Aug. 31, 2015 – Sept. 31, 2015 TECHNICAL SUPPORT SPECIALIST
SYKES ASIA
● Supports Application problems on Android phones from North
America, Canada, United Kingdom and India.

June 17, 2013 – March 31, 2014 IT ADMINISTRATOR (Remote Client Operation)
COLLABERA Solutions (Recruitment Firm), Assigned to Client
UNITEDHEALTH GROUP (Project Based)
● Supports the Global UnitedHealth Group Company as an IT
Administrator
o Reformatting / Re-imaging and Installing Windows Operating
System remotely
o Installing software / troubleshooting and fixing technical
issues on every user’s machine (Windows platform)
o Support users through chat and email communications
● Ticketing Tools – HP Service Manager
● Software Deployment Scheduler tools – Symantec ALTIRIS
● Remote Connection Tools – Remote Desktop Connection(RDC) /
BOMGAR (Server Based)
December 2011 – April 2013 TECHNICAL SUPPORT LEVEL 2 / TIER 2
STEFANINI TECHTEAM PHILIPPINES
(absorbed by this company from SHORE SOLUTIONS – formerly
RAINMAKER )
● Supports the FORD Motor Company System (international – North
America and Asia Pacific Regions) by creating User ID or Log-in
Active Directory, Granting Group Policy permission, Installing
software / troubleshooting and fixing technical issues on Windows
System.
● Function as one of the Team Coordinator or Ticket Coordinator for
Asia Pacific Region.
● Support users through chat and email communications
● Ticketing Tools – Service Desk (ITSMS) / BMC Remedy / Request
Center (Web based)
● Software Scheduler tools – SCCM / EASSETS (IN-House Built)
● Remote Connection Tools – WebEx and Remote Assistance
July 2010 – November 2011 TECHNICAL SUPPORT LEVEL 2 / TIER 2
SHORE SOLUTIONS (Formerly RAINMAKER Asia Philippines)
● Supports the FORD Motor Company System (international – North
America and Asia Pacific Regions) by creating User ID or Log-in
(Active Directory), Granting Group Policy permission, Installing
software / troubleshooting and fixing technical issues on Windows
System.
● Function as one of the Team Coordinator or Ticket Coordinator for
Asia Pacific Region.
● Support users through chat and email communications
● Ticketing Tools – Service Desk (ITSMS) / BMC Remedy / Request
Center (Web based)
● Software Scheduler tools – SCCM / EASSETS (IN-House Built)
● Remote Connection Tools – WebEx and Remote Assistance

June 2009 – June 2010 TECHNICAL SUPPORT LEVEL 1 / TIER 1
SHORE SOLUTIONS (Formerly RAINMAKER Asia Philippines)
● Receives Inbound calls to support FORD Motor Company System
Applications (international) by unlocking / resetting user id
password and having basic troubleshooting on applications.
● Support users through chat and email communications
● Ticketing Tools – Service Desk (ITSMS) / BMC Remedy / Request
Center (Web based)
September 2006 – May 2009 Self-employed after leaving the last company
(Clarion Manufacturing Corporation)
● Freelance I.T. Consultant
● Family own business (School Van)
April 1999 – August 2006 APPLICATION PROGRAMMER / NETWORK ADMINISTRATOR
CLARION MANUFACTURING CORPORATION OF THE PHILS.
● Supports the operations of company’s Personal Computer
Networking system (SMTP & Proxy Server, Windows Server and
Linux platform)
– Reformat and re-install Operating System on User’s machine
– Troubleshoot Network connection problems by reconfiguring
Adapter, checking network cable status
– Install license Software like Office application if user requested
– Modify Server Firewall Script, Configure Mail Server, Maintain
Network Switches and Routers
● Develops PC Application programs for end users depending on their
specified requirement.
January 1994 – March 1999 COMPUTER OPERATOR / ENCODER
CLARION MANUFACTURING CORPORATION OF THE PHILS
● Operates the application programs of AS/400 Midrange Computer which
is the MAPICS (Manufacturing Accounting Production Information
Control System)
– Inventory Management System
– Product Management System
– System Maintenance and Back-up
June 1993 – September 1993 APPLICATION PROGRAMMER / MATERIAL CONTROLLER
DAE RYUNG IND. INC. (EPZA)
● Monitors incoming parts or materials delivered by the vendor in the
production lines. Designs systems or programs with regards to
department needs in simplifying and automating data processing.

HARDWARE AND SOFTWARE BACKGROUND
MID-RANGE COMPUTER BACKGROUND:
● AS/400 Control Language Command
● CLIENT ACCESS / 400 – (AS/400 to PC Emulation)
PLATFORM BACKGROUND:
● Windows NT Server, Windows 95/98, Windows XP / 7,
● Linux Red Hat & Suse
APPLICATION AND PROGRAMMING BACKGROUND
● Microsoft Office Applications (Excel, Word and others)
● DBASE III+, FoxBASE, FoxPro, Clipper, Visual basic v.6, Turbo
Pascal (high level language)
HARDWARE: Assembling Computer parts, Network cabling.
CERTIFICATION
VMWARE Certified Associate – Data Center Virtualization
VMWARE Certified Associate – Workforce Mobility
VMWARE Certified Associate – Cloud
Six Sigma White Belt
SEMINARS ATTENDED
September 29, 1997 – October 02, 1997 AS/400 Control Language Programming
Conducted by IBM Phils.
(ASIA PACIFIC COMPUTER COLLEGE)
March 31, 1998 5s For the Office Seminar
Conducted by Clarion Mfg. Corp. Phils.
May 17 – 19, 1999 Administering NT Server 4
Conducted by M.I.S. Net, Inc.
M.I.S. Net Training Center, Salcedo Village, Makati
August 13, 1999 Training the Trainor Program
Conducted by Clarion Mfg. Corp. Phils.
December 1999 – January 2000 Microsoft Visual Basic V.6
Conducted by INFORMATICS Computer School
December 13, 2017 Extreme Ownership
July 26 – 27, 2018 MAC Apple Basic Training
October 17 – 19, 2018 ITIL 2011 Foundation Training

FORMAL EDUCATION
Bachelor’s Degree in Computer Science, Philippine Christian University. Graduated 1992
PERSONAL DATA
Age: 47 years old
Height: 5’9”
Weight: 160 lbs
Civil Status: Single
Nationality: Filipino
PERSONAL REFERENCES AVAILABLE UPON REQUEST