ELIZA A.DE JESUS

128 ANTIQUE STREET, BAGO BANTAY QUEZON CITY PHILIPPINES 1105

CONTACT NUMBER : 09324870752

EMAIL ADDRESS : [email protected]

WORK EXPERIENCE:

CUSTOMER SUPPORT REPRESENTATIVE                                                  MAY 31, 2017 – PRESENT

OPTUM GLOBAL SOLUTIONS

MCKINLEY HILLS, TAGUIG CITY

Ø  HANDLES INQUIRY ON MEDICAL CLAIMS SUBMISSION

Ø  FOLLOW-UP STATUS OF CLAIMS

Ø  CHECK FOR EOBs ONLINE

Ø  OFFER ASSISTANCE IN CLAIM REJECTIONS

TECHINCAL SUPPORT REPRESENATATIVE                                           OCT. 22, 2010 – OCT. 17, 2016

TELEPERFORMANCE PHILIPPINES

AYALA AVE, SEN. GIL PUYAT AVE MAKATI CITY

Ø  TROUBLESHOOT OVER THE PHONE

Ø  UPSELL NEW PRODUCTS

Ø  PROCESS & FOLLOW-UP ON ORDERS

Ø  PROCESS ESCALATION

Ø  EMAIL & CALLBACK CLIENT UPDATES

HEALTHCARE ASSISTANT/CAREGIVER                                                 MARCH 2009 –  MARCH 2010

MAIDSTONE CARE CENTRE

259 BOXLEY ROAD, PENENDEN HEATH

MAIDSTONE KENT ME14 2AR UNITED KINGDOM

Ø  PROVIDE PERSONAL CARE TO THE PATIENTS/RESIDENTS

Ø  MONITORING THEIR FOODS, FLUIDS AND MEDICATIONS INTAKES

Ø  ACCOMPANYING TO HOSPITAL OR RECREATIONAL APPOINTMENTS

Ø  PREPARING THEIR BATH AND MAKING THEIR BEDS EVERYDAY

Ø  SETTING DINING TABLES FOR THEIR MEALS

Ø  ENCOURAGE PATIENTS/RESIDENTS TO PARTICIPATE IN SOCIAL ACTIVITIES

Ø  MAKING SURE THEIR PADS DRY AT ALL TIMES

Ø  ALWAYS OFFER DRINK/ FLUID INTAKES REGULARLY

Ø  DOCUMENTING ALL RESIDENTS ACTIVITIES

Ø  UPDATING PATIENTS/RESIDENTS PERSONAL PROFILE

Ø  REPORT TO THE NURSE-IN-CHARGE ALL ACTIVITIES DONE FOR THE SHIFT

Ø  ASSIST USING HOISTS, WHEELCHAIRS, AND COMMODE
EDUCATION:

STA. ISABEL COLLEGE                                                                             1994 – 1998

BSC MAJOR IN BANKING & FINANCE

4TH YEAR LEVEL

ASIAN INSTITUTE OF HEALTH CARE                                                    2004-2005

CAREGIVER COURSE
TRAINING & SEMINARS:

NVQ LEVEL 2 / HEALTH & SOCIAL CARE                                             MAR 3, 2009 –  FEB 14, 2010

INFECTION CONTROL                                                                         NOVEMBER 17, 2009

MANUAL HANDLING                                                                           NOVEMBER 10, 2009

PROTECTION OF VULNERABLE ADULTS                                              SEPTEMBER 11, 2009

FIRST-AID(APPOINTED PERSON)                                                         AUGUST 25, 2009

CAREGIVER COURSE                                                                           APRIL 2004 – JANUARY 2005
SKILLS & HOBBIES:

Ø  COMPUTER LITERATE

Ø  TYPING

Ø  PHONE SKILLS

Ø  GOOD WRITTEN & COMMUNICATION SKILLS

Ø  DETAIL ORIENTED

Ø  GOOD LISTENER

Ø  DETERMINED

Ø  ORGANIZED

Ø  READING BOOKS/NOVELS

Ø  WATCHING TV & MOVIES

Ø  READING NEWSPAPER

Ø  WRITING POEMS

Ø  LISTENING TO MUSIC

Ø  PLAY DABMINTON

Ø  WORD GAMES

Ø  BROWSING ONLINE
PERSONAL DETAILS:

DATE OF BIRTH : JANUARY 9, 1975

NATIONALITY : FILIPINO

GENDER : FEMALE

MARITAL STATUS : SINGLE

RELIGION : CATHOLIC
 

REFERENCES :

MA. VICTORIA BUENDIA                                                                ASSISTANT MANAGER

OPTUM GLOBAL SOLUTIONS

MCKINLEY HILLS, TAGUIG CITY

MICHAEL RANDE PALMERE                                                            SUPERVISOR

TELEPERFORMANCE PHILS

AYALA AVE, COR SE, GIL PUYAT                                                                                                      AVE, MAKATI CITY

CAROLINE ZANUSSI                                                                        NURSE-IN-CHARGE

MAIDSTONE CARE CENTRE                                                                                                             259 BOXLEY RD, PENENDEN                                                                                                           HEATH, MAIDSTONE KENT UK

PHIL IP CORDEZ                                                                               NURSE-IN-CHARGE

MAIDSTONE CARE CENTRE

259 BOXLEY RD, PENENDEN

HEATH, MAIDSTONE KENT UK

JOHN MICHAEL

ELIZA A.DE JESUS

128 ANTIQUE STREET, BAGO BANTAY QUEZON CITY PHILIPPINES 1105

CONTACT NUMBER : 09324870752

EMAIL ADDRESS : [email protected]

WORK EXPERIENCE:

CUSTOMER SUPPORT REPRESENTATIVE                                                  MAY 31, 2017 – PRESENT

OPTUM GLOBAL SOLUTIONS

MCKINLEY HILLS, TAGUIG CITY

Ø  HANDLES INQUIRY ON MEDICAL CLAIMS SUBMISSION

Ø  FOLLOW-UP STATUS OF CLAIMS

Ø  CHECK FOR EOBs ONLINE

Ø  OFFER ASSISTANCE IN CLAIM REJECTIONS

TECHINCAL SUPPORT REPRESENATATIVE                                           OCT. 22, 2010 – OCT. 17, 2016

TELEPERFORMANCE PHILIPPINES

AYALA AVE, SEN. GIL PUYAT AVE MAKATI CITY

Ø  TROUBLESHOOT OVER THE PHONE

Ø  UPSELL NEW PRODUCTS

Ø  PROCESS & FOLLOW-UP ON ORDERS

Ø  PROCESS ESCALATION

Ø  EMAIL & CALLBACK CLIENT UPDATES

HEALTHCARE ASSISTANT/CAREGIVER                                                 MARCH 2009 –  MARCH 2010

MAIDSTONE CARE CENTRE

259 BOXLEY ROAD, PENENDEN HEATH

MAIDSTONE KENT ME14 2AR UNITED KINGDOM

Ø  PROVIDE PERSONAL CARE TO THE PATIENTS/RESIDENTS

Ø  MONITORING THEIR FOODS, FLUIDS AND MEDICATIONS INTAKES

Ø  ACCOMPANYING TO HOSPITAL OR RECREATIONAL APPOINTMENTS

Ø  PREPARING THEIR BATH AND MAKING THEIR BEDS EVERYDAY

Ø  SETTING DINING TABLES FOR THEIR MEALS

Ø  ENCOURAGE PATIENTS/RESIDENTS TO PARTICIPATE IN SOCIAL ACTIVITIES

Ø  MAKING SURE THEIR PADS DRY AT ALL TIMES

Ø  ALWAYS OFFER DRINK/ FLUID INTAKES REGULARLY

Ø  DOCUMENTING ALL RESIDENTS ACTIVITIES

Ø  UPDATING PATIENTS/RESIDENTS PERSONAL PROFILE

Ø  REPORT TO THE NURSE-IN-CHARGE ALL ACTIVITIES DONE FOR THE SHIFT

Ø  ASSIST USING HOISTS, WHEELCHAIRS, AND COMMODE
EDUCATION:

STA. ISABEL COLLEGE                                                                             1994 – 1998

BSC MAJOR IN BANKING & FINANCE

4TH YEAR LEVEL

ASIAN INSTITUTE OF HEALTH CARE                                                    2004-2005

CAREGIVER COURSE
TRAINING & SEMINARS:

NVQ LEVEL 2 / HEALTH & SOCIAL CARE                                             MAR 3, 2009 –  FEB 14, 2010

INFECTION CONTROL                                                                         NOVEMBER 17, 2009

MANUAL HANDLING                                                                           NOVEMBER 10, 2009

PROTECTION OF VULNERABLE ADULTS                                              SEPTEMBER 11, 2009

FIRST-AID(APPOINTED PERSON)                                                         AUGUST 25, 2009

CAREGIVER COURSE                                                                           APRIL 2004 – JANUARY 2005
SKILLS & HOBBIES:

Ø  COMPUTER LITERATE

Ø  TYPING

Ø  PHONE SKILLS

Ø  GOOD WRITTEN & COMMUNICATION SKILLS

Ø  DETAIL ORIENTED

Ø  GOOD LISTENER

Ø  DETERMINED

Ø  ORGANIZED

Ø  READING BOOKS/NOVELS

Ø  WATCHING TV & MOVIES

Ø  READING NEWSPAPER

Ø  WRITING POEMS

Ø  LISTENING TO MUSIC

Ø  PLAY DABMINTON

Ø  WORD GAMES

Ø  BROWSING ONLINE
PERSONAL DETAILS:

DATE OF BIRTH : JANUARY 9, 1975

NATIONALITY : FILIPINO

GENDER : FEMALE

MARITAL STATUS : SINGLE

RELIGION : CATHOLIC
 

REFERENCES :

MA. VICTORIA BUENDIA                                                                ASSISTANT MANAGER

OPTUM GLOBAL SOLUTIONS

MCKINLEY HILLS, TAGUIG CITY

MICHAEL RANDE PALMERE                                                            SUPERVISOR

TELEPERFORMANCE PHILS

AYALA AVE, COR SE, GIL PUYAT                                                                                                      AVE, MAKATI CITY

CAROLINE ZANUSSI                                                                        NURSE-IN-CHARGE

MAIDSTONE CARE CENTRE                                                                                                             259 BOXLEY RD, PENENDEN                                                                                                           HEATH, MAIDSTONE KENT UK

PHIL IP CORDEZ                                                                               NURSE-IN-CHARGE

MAIDSTONE CARE CENTRE

259 BOXLEY RD, PENENDEN

HEATH, MAIDSTONE KENT UK

JOHN MICHAEL