AUBREY RONQUILLO
Block 11 Lot 14 Avida Village Brgy. Balabag Iloilo
[email protected]
0797248229
OBJECTIVE
Enthusiastic professional with excellent customer service and management skills seek opportunity to improve safety, security, extra ordinary service and comfort as conscientious attendant. To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people : to apply the theories and knowledge learned at school. To engage more of my hospitable responsibilities and independence through the experiences that can be gained in superior working environment.

PROFILE
▪ High-energy, positive team player with an excellent work ethics, flexible and dependable.
▪ Reputation for displaying professionalism and concern for guest comfort.
▪ Passion for working with people; proven commitment to providing superior service.
▪ Able to quickly learn and clearly communicate guidelines.
▪ Capacity to do work effectively with different personality types.
▪ Attitude towards work.

EXPERIENCE
Holiday Inn Dead Sea Resort – Jordan
Waitress/Bartender/Captain Waitress -March 2014 – to present
▪ Delivers an excellent brand standard service
▪ Trainings and familiarization for new colleagues
▪ Ensures up to date brand standard and cascade to colleagues
▪ Ensure outlet is well organized and clean
▪ Good communication with colleagues and superiors
MODERN SICHUAN RESTAURANT – Global Taguig, Philippines
Waitress/Food Attendant – May 2013 to October 2013
KFC PHILIPPINES
Senior Assistant Restaurant Manager October 2010 – December 2011 KFC Robinsons Iloilo
▪ Overall in charge of product forecasting / ordering
▪ Trainings for Restaurant Team Members
▪ Knowledgeable in Store Profit and Loss
▪ Assisting RGM on weekly administrative report
Junior Assistant Restaurant Manager February 2009 – October 2010 KFC SM City Iloilo
▪ Assisting RGM in store operation
▪ Labor Manager
▪ Knowledgeable in controlling utility expenses and crew complement
Management Trainee October 2008 – February 2009 KFC SM City Iloilo
▪ Handling solo shift duties
▪ Good housekeeping
▪ Knowledgeable in handling customer complaint
Restaurant Team Member November 2007 – May 2008 KFC Gaisano City
▪ Deliver an extra mile to customers
▪ Provides excellent service and customer satisfaction
EDUCATION
Colegio del Sagrado Corazon de Jesus 2003-2007
Bachelor of Science in Hotel and Restaurant Management
Major in Front Office and Housekeeping Management

AWARDS AND ACKNOWLEDGEMENTS
▪ Captain Waitress – March 8, 2016 Holiday Inn Dead Sea Resort
▪ Employee of the Year – 2014 Holiday Inn Dead Sea Resort
▪ Employee of the Month – September 2014 Holiday Inn Dead Sea Resort

TRAININGS AND SEMINARS
▪ Basic Safety Training- John B. Lacson Maritime University
▪ Proficiency of Survival Crafts and Rescue Boat- John B. Lacson Maritime University
▪ Crowd Management Training
▪ Ship Security Awareness
▪ Anti- Piracy
▪ Certificate of Competency
▪ Leading a Restaurant Development Program -KFC Philippines
▪ Senior Assistant Restaurant Manager Development Program -KFC Philippines
▪ Junior Assistant Restaurant Manager Development Program -KFC Philippines
▪ Management Trainee Development Program -KFC Philippines
▪ Triple A Training (Aura, Attitude and Action) -KFC Philippines
▪ Brand Image Service Attitude -KFC Philippines
▪ Boracay Sand Castle Resort – Front Office and Housekeeping Practicum 600hrs April-June 2006
▪ Villa Sagrado -Front Office and Housekeeping Practicum 600hrs January-February 2006
▪ Apprentice by Experience Program (APEX) SuperFerry October 25-26 & October 28-29 2005

SKILLS
▪ Computer Literate
▪ Basic Bartending
▪ Self Motivation
▪ Time Management
▪ Adaptability
▪ Handling Pressure
▪ Strong work ethic

PERSONAL IDENTITY
Date of Birth : December 12, 1984
Place of Birth : Manila, Philippines
Age : 33
Gender : Female
Marital Status : Married
Nationality : Filipino
Religion : Roman Catholic