BRYAN G. CORONADO
Km.14 San Miguel St., Panacan, Davao City ∙ +639452744270 ∙ [email protected]

SUMMARY OF QUALIFICATION

§  Working knowledge of Microsoft environment in an Active Directory (AD) distributed environment:

–          Group Policy Objects.

–          Operating System (specifically Windows 7, 8.1 and Windows 10).

–          Windows Server O/S 2008 R2.

–          Microsoft Word, Excel, Power Point and Outlook (Exchange Management Console).

§  Knowledge on O365 Email/Skype/Distribution list account creation.

§  Knowledge on Service-Now ticketing system.

§  Knowledge on OOP programming language like Microsoft Visual Basic .Net.

§  Knowledge on MS Access, MS SQL Server 2008 databases.

§  Knowledge on VMWare (vSphere Client)/Virtualization.

§  Knowledge on Desktop Imaging Tool (SCCM and Acronis True Image).

§  Knowledge on POS (Point of Sales) system JDA MMS – Win/DSS application.

§  Can troubleshoots Computer Software and Hardware issues.

§  Can troubleshoots Network LAN Connectivity issues.

PROFESSIONAL EXPERIENCE

IT SERVICE DESK ANALYST                                                                                   July 31, 2017 – Present

Alorica Teleservices (Philippines) Inc., Luisa Building 1, Matina IT Park, Talomo Dist., Davao City

§  Provide front-line & first level of IT support to the business through various support channels (email, phone, ticketing tool (Service Now), etc.).

§  Assist end-users on difficult hardware, applications, system issues and account management. Escalate problems as needed.

§  Log, track, and close Trouble Tickets and IT Service Requests in ticket tracking system.

§  Knowledge, understanding, and compliance with all Federal and Local laws and regulations.

§  Knowledge, understanding, and compliance with Company policies and procedures.

§  Provide feedback to management concerning possible problems or areas of improvement.

§  Perform other duties as assigned by management.

IT SPECIALIST (DESKTOP SUPPORT ENGINEER)                           February 23, 2016 – July 30, 2017

Sutherland Global Services/Systemantech Inc., Luisa Square IT Building, Jacinto Ext., Davao City

§  To provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction.

§  Attend and troubleshoots all assigned tickets concerning hardware and software issues.

§  Escalate tickets with dependencies to respective clients.

§  Strict Compliance to agreed SLA (Service Level Agreement) for issue resolution.

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§  Perform basic Network isolation and escalate situations requiring urgent attention to the Network Group or SME’s.

§  Respond to requests for technical assistance in person or via phone and via emails.

§  Provides technical assistance in software installation, setup and configuration of standard applications that the company is using.

§  Provides technical assistance in installing end user equipment’s and telecommunication systems like Avaya.

I.T PERSONNEL (ECM PERSONNEL)                                          May 29, 2014 – November 23, 2015

D Leonor Inland Resort & Adventure Park, Purok 5, Brgy. Communal, Buhangin, Davao City

§  Troubleshoot and provide appropriate solutions on hardware and software issues.

§  Troubleshoot network and telephone connectivity issues.

§  Handling Data backup activities on the servers and ensure that is appropriately running.

§  Monitoring and Maintaining computer systems, networks structured and CCTV.

I.T STAFF (EDP)                                                                                    March 26, 2011 – March 15, 2014

Gaisano Grand Group of Companies, Tabunok, Talisay City, Cebu Philippines

§  Diagnosing and resolving POS system errors.

§  Troubleshooting POS system hardware and network connectivity.

§  Handling Data backup activities on the servers and ensure that is appropriately running.

§  Responding within agreed time limits to call-outs.

§  Monitoring and Maintaining computer systems, networks structured and CCTV.

MANUFACTURING TECHNICIAN                                                          August 18, 2008 – July 09, 2009

Lexmark International (Phils.) Inc., Mepz 2, Basak, Lapu-Lapu City, Cebu Philippines

§  Properly perform operation as per respective work instructions and handle minor maintenance and troubleshooting responsibilities in order contribute productivity, yield and quality.

§  Responsible in maintaining high product yields, high process yields and high material utilization and minimum scrap through optimization of product standards and processes.

EDUCATION

Bachelor of Science in Computer Science                                                                                         2007

Notre Dame of Tacurong College, Tacurong City, Sultan Kudarat, Philippines

REFERENCES

* References to be furnished upon request.