Objective:

My objective on my career is to obtain a position where I can focus on information security and IT infrastructure management

Employment History:

Lufthansa Services Philippines Inc.

Position: IT Admin Support

July 2016 to present

Muntinlupa City, Philippines

Senior IT Support and IT Project Management:

– Financial Service Company – July 2016 up to present

·         Responsible for escalation of IT helpdesk ticket to provider

·         Order outsource IT application and hardware from provider

·         Responsible for the management of the Server Room and equipment

·         Supervise any IT project or changes in network equipment by outsource provider

·         Support in-house IT infrastructure used by HR and Finance IT systems

·         Responsible for the management and implementation of IT projects from Global and Local departments

·         IT Infrastructure Asset Management

-Call Center Company – July 2016 to Jan 2018

·         Workstation Deployment – Install OS, install application for operations, and configure hardware and software

·         Provide Technical support to Software and Hardware issues

·         Create, configure and delete user accounts via Active Directory

·         Coordinate with network and application providers for major outages

PCI DSS and Information Security Management:

·         Act as InfoSec and PCI Personnel that directly coordinates with Global counter parts.

·         Ensure that company is aligned with the ISMS

·         Management of Physical Controls (Access Control and CCTV System)

·         Knowledge on BCM and designated representative of the IT Dept on the Local Crisis Management Team

·         Knowledge on Risk Assessment and Business Impact Analysis

·         Participate on PCI and Information Security Audits

·         Conduct PCI DSS Awareness presentation

Infrastructure Support and Management:

·         Perform daily activities related to maintenance and supervision of local infrastructure

·         Define and implement infrastructure strategy to assure infrastructure capacity satisfies current and future needs

·         Proactively cooperate with Global Infrastructure Management team from Main Office and other center locations in order to provide best practice and optimized solutions for local center

·         Manage and ensure compliance to PEZA for IT requirements

·         Manage Office Facility Projects

Sabre Travel Network Philippines (former Abacus Distributions Systems Philippines Inc.)

Position: Technical Support Engineer

January 2014 to Jun 2016

Makati City, Philippines

·         Provide onsite IT Infrastructure Support to Clients (Travel Agency) includes troubleshooting and replacement.

·         Provide onsite Software Support (Company Solutions, Windows OS, and Other Application)

·         Provide On-call Technical Support for IT Infrastructure and Software solutions.

·         Setup Network and IT Infrastructure (Workstation, Switch hubs and Patch Panel).

·         Experience on setup of IT infrastructure for Exhibitions (Travel Expo 2014 and Travel Madness 2014).

·         Coordinate with ISP for connectivity concerns from Client (Travel Agency).

·         Conduct Preventive Maintenance on IT Infrastructure.

Fastrax Management Solutions formerly known as Fleet Management Solutions.

Position: IT Support Officer

December 2012 to September 2013

Dubai, UAE

·         Analyze and evaluate system glitches, issues and bugs.

·         Operate, support and manage Telematics System and devices.

·         Provide Systems Support to Client (through email, phone, RDP and Skype).

·         Performs evaluation and simulation on reported Systems concerns and Database update request (directly working with the Systems Development Team).

·         Conduct routine systems and web site database checking and maintenance.

·         Conduct Quality Assurance Testing on system update that will be released.

·         Generate Scheduled and Custom report specified by the clients.

·         Manage and maintenance of FTP Server.

·         Provide Technical Support, Client Orientation and Training on company provided systems.

Fleet Management Solutions formerly known as AMS Inc.

Position: Data Quality Administrator

March 2010 to December 2012

Muntinlupa City, Philippines

·         Analyze and evaluate system glitches, issues and bugs.

·         Perform Database quality checking for company systems.

·         Provide Technical Support, Client Orientation and Training on company provided systems.

·         Performs evaluation and simulation on reported Systems concerns and Database update request (directly working with the Systems Development Team).

·         Management and maintenance of Web Sites and Web Portal databases.

·         Performs testing and evaluation on IT solutions patch and scripts.

·         Generate custom and scheduled Reports (Weekly, 10th Day, Monthly and Quarterly reports).

·         Provide IT Infrastructure Technical Support and management.

·         Perform Network Organization, Setup and Management.

·         Responsible for the Management and Maintenance of the Domain, Web and FTP Servers.

·         Performs User Account creation, Management and Permission configuration.

·         Performs Email account creation and management.

·         Performs storage management and security for confidential files.

·         Performs Web access Firewall Security setup and management.

·         Responsible for coordinating with ISP providers and suppliers to ensure smooth operations.

Training and Certification:

·         SGS PhilippinesISO 27001 Foundation and Lead Implementation Training