NOEL RAUL MARTIN Y. INGLES
Blk9 Lot6 Woodcrest Subdv. Ligas 2 Bacoor Cavite Philippines
Home # (63) 9224221592/ 9379458699
Email: [email protected]/[email protected]
SKYPE: OWEY.INGLES
Employment Objective: To lead and give efficient operation of a Resort or Hotel.

Summary of Achievements and Qualifications:
● Sixteen (16) years professional work experience in the hospitality industry: work includes, from F&B Cashier, F.O. Cashier, Night Audit Trainee, Guests Services Supervisor, Night Manager, Front Office Manager, Operations Manager and Resort General Manager.
● Opening team for an 89 room hotel: work includes established Policy and Procedures as well as training of Front Office Staffs (Bellman, F.O. Agents Telephone Operators as well as Reservation Agents.
● Receive commendation for dedication of work by our General Manager during Typhoon, Earthquake, and Heavy Check-in as well as attendance.
● Trained in Firefighting and first-aid for hotel.
● Had major contribution in energy saving program of the hotel which saves the company in 30% in monthly bills.
● Trained in Wireless Local Number Portability (TIER 1) for U.S. Sprint and Nextel company: work includes activation of mobile phones, billing, and other inquiries of products and services for U.S. subscribers or customers for two (2) years, under Teletech
● Received commendation as the most reliable and Top award for customer service representative of U.S. Sprint and Nextel, under Teletech.
● Embarkation and Disembarkation of guests (divers) from resort to live aboard ships (expedition fleets: www.expeditionfleets.com) to Tubatta reef (Palawan) from Batangas resort (Anilao Outrigger Resort) in coordination with Boat Manager (Dive Manager).
● Coordinates with Boat Manager in terms of logistical needs (Food Stock, Utilities, and other dive equipments) for his Live aboard Ship.
● Had made intro-dive (3dives) pre-requisite for open water class under PADI.
● Establish code of discipline for a Resort as well as policy and procedures for Front Office, Housekeeping, and Food and Beverage Service and started to implement service charge as employees benefit.
● Trained in Hotel system Fidelio, Cash, and IFCA.
● Conducts training for Front Office Staffs and Membership Officers as well as training in creating Policy and Procedures for ANVAYA COVE Beach and Nature Club www.anvayacove.com.
● OPEN WATER PADI Diver Licensed.
● Oversee overall operations, such as Housekeeping, Maintenance, Front office of the resort in Papua New Guinea, and dine with guests as part of customer service.

Relevant Employment History

SLMPC May 10, 2016 to Present
Management Consultancy
(Hotel & Resort)
Operations Manager

● Opening of Hospitality Properties: train newly hired staff for Rooms and Food and Beverage.
● Plans and budget for the properties to be managed.
● Coordinates and assists with property owner for needed service, according to the blue print plan of the property.
● Assists in marketing awareness for the hospitality property.

Resort Manager September 9, 2011 to December 15 2015
HOIA Investment Ltd. T/as Tawali Resort
PO. Box 674 Alotau Milne Bay Province
Papua New Guinea www.tawali.com

● Responsible in the smooth operation of the Resort and reports directly to the President in terms of the hotel’s revenue, budget and sales.
● Leads 51 staffs for the operation of the Resort and Dive boat operations.
● Monitors all guest folio, credit balance as well as handling guest complaints.

General Manager March 15, 2009 to August 20, 2011
Firstly and Foremost Resort Corporation
Pagsanjan, Laguna
www.pagsanjanfallslodge.com.ph

● Responsible in the smooth operation of the Resort and reports directly to the President in terms of the hotel’s revenue, budget and sales.
● Leads 31 staffs for the operation of the Resort.
● Monitors all guest folio, credit balance as well as handling guest complaints.

Operations Manager September 2008 to March 2009
Microtel Inn & Suites Mactan
Punta Engano Lapu Lapu City, Cebu

● Responsible in the smooth operation of the hotel and reports directly to the General Manager.
● Leads 52 staffs for the operation of the 162 room hotel.
● Monitors all guest folio, credit balance as well as handling guest complaints.
● Opening Team for the Hotel.

Front Office Manager June 2007 to September 2008 Atrium Hotel Manila
Paramount Hotel and Facilities Corp.
15th Floor Taft Central Exchange Taft Avenue corner Buendia Avenue Pasay City
www.atriumhotel-manila.com

● Responsible for the Front Office Department operations
● Monitors all guests bills as well as credit balance.
● Handles Guest Complaints effectively.
● Leads 10 staffs for the operation of the Front Office Department.
● Reports directly to the General Manager.
● With 150 hotel rooms.

Resort Manager Oct. 2005 to December 2006
Anilao Outrigger Scuba World Inc. (5 Star PADI Resort)
Brgy. Solo, Mabini, Batangas
www.outrigger.com.ph/ Scuba World Inc.

● Responsible in the smooth operation of the Resort and reports directly to the President for the hotel’s revenue vs. budget.
● Leads 23 staffs for the operation of the Resort.
● Monitors all guest folio, credit balance as well as handling complaints of guests.

Customer Service Representative Sept. 2003 to October 2005
(TIER1) Teletech Management
Phils. Bldg. F SM Corp. Bldg. Bay Blvd.
Pasay City

● Handles inquiries about the products and services of Mobile phones, U.S Sprint and Nextel.
● Handling complaints as well as activations, billings of mobile phones.
● Handling wireless local number portability for sprint and Nextel subscribers.

Assistant Manager Jan. 2000 to June 30 2000
Century Park Hotel an ANA
Hotels P. Ocampo, Malate, Manila.
www.centuryparkhotelmanila.com

● Reports directly to Front Office Manager any incidents which transpire during tour of duty.
● Handling guests complaints.
● Handles VIP guests during check-in and check out.
● Checks all hotel facilities by accomplishing duty manager’s report and checklist.
● With 449 hotel rooms.
Night Manager July 1994 to January 2000
Bayview Park Hotel under
Century International Hotels
UN Avenue cor. Roxas Blvd.
Ermita, Manila
● Reports directly to Front Office Manager any incidents which transpire during tour of duty.
● Handling guests complaints.
● Handles VIP guests during check-in and check out.
● Checks all hotel facilities by accomplishing duty manager’s report and checklist.
● Acts as General Manager at night.
● Started as F&B Cashier, F.O Cashier, Night Auditor, and Guest Services Supervisor.
● Overseeing Front Office operations as well as other departments during night duty.
● With 275 hotel rooms.

Education

March 1993
Graduate; B.S. Tourism, University of The Philippines
Diliman Quezon City

Year 2000 to 2001
Training in Microsoft Access 2000,
Structured Programming C/C++ as well as MS Visual basic 6.0 (Intro)
Fidelio, IFCA, And CASH hotel system (PMS)