Md Delwar Hossain

Ash Shiykh Saed Ibn Mushayt, Al Khaldiyah, Khamis Mushayt 62461, Saudi Arabia

Cell: (+966) 530183032, Email: [email protected]

Career Objective:

A technical savvy person with experience in working with precision tools and mobile technology is looking for a mobile repair technician position to help customers enjoy their smartphones with my repairing skills.

HIGHLIGHTS

­­­­­­­­­­­­

·         Proper customer service experience in 8 years

·         Effective verbal and written English communication skills

·         Careful listener and learner

·         Strong ability to handle staff and work pressure

·         Strong interpersonal communication skills

·         Critical thinking

·         Be able to work independently or in a team

·         Hard worker

·         Like to take challenges

·         Be able to work weekdays, weekends, day and nights

·         Basis Computer skills including Word, Excel

·         Knowledge of operating and repairing different models of mobile phones

·         Familiar with telecommunication systems such as GSM, CDMA, WDMA, etc

·         Skilled at handling the minute components of the mobile phones carefully

·         Skilled at handling data and maintaining records of the completed work

·         Excellent hand-eye coordination and ability to perform small repairs

·         Capable of following instructions reading diagrams and carrying out tasks

Work Experience
Khalid Electronics                                                                                        Jan 2011 – Present

Khamis Mushait, Abha, K,S,A

Job Title: Cellular Phone Technician

­­­­­­­­­

·         Examine the mobiles phones to identify the cause of trouble. Provide the customers with cost estimate and a tentative date to conclude the repair work

·         Perform body repairs such as repairing a cracked or scratched screen or replacing buttons on the keypad

·         Open up the mobile phone and check the battery life, wirings and connections, screens and other components for efficiency

·         Mend the defects and replace the broken/used up parts and recheck the performance of the mobile phones

·         Troubleshoot problems in the phone’s programming to find error

·         Opened, disassembled, repaired, replaced parts, and reassembled units when done

·         Tested repaired units and advised clients when they could retrieve their units

·         Re-installs software programs or adjust settings on existing software to fix device malfunctions

·         Replace LCD, Ribbon flex cable, broken lens, Camera & touch screen glass digitiser

·         Samsung and Note Glass Lens Repair, accurate removal and installing new glass lens utilising proper techniques, tools and heating equipment

·         Circuit board block diagram layout architecture – For Component Repairs

·         Repair the damages caused to the phone due to contact with water, heat and light

·         Eliminate errors of persistent failure of locking, hanging or slowing of the mobile phones

·         Remove the screen of the cell phone and replace with a new one

·          RF Shielding removal using proper heating element

Abha Phone                                                                                   July 2008 – December 2010

Al Khaldiyah, Abha, K,S,A

Job Title: Mobile Sales Assistant

·         Welcome and advise customers.

·         Sold electronics and recommended products based on customer needs.

·         Helped customers solve problems offered solutions and customer service.

·         Sales of phones and contracts for companies such as AT&T, Verizon, & T-  Mobile.

·         Cash handling at the register.

·         Ensure goods are well displayed.

·         Build rapport while providing basic technical support, then selling customers computer repairs, protection software, and ongoing support plans.

Educaion
Bachelor of commerce

National University                                                                                                             2003

Gazipur, Bangladesh