C.V

Personal Info:

·        Name: Mohamed Saad Almutiri

·        Nationality: Saudi

·        Marital Status: Married

·        Mob: +966 500003332

·        E-mail:  [email protected]

Profile:

Career Objective:

Obtained a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Professional Experience:

A)  HR Coordinator Coordinator – Resource Planning at ANM Salini Impregilo Riyadh Metro  2016 – up to Present

Facilitating human resources processes
Administering employee health and welfare plans
Acting as a liaison between employees and insurance providers
Resolving benefits-related problems
Ensuring the effective utilization of plans related to HR programs and services
Administering health and welfare plans, including enrollments, changes, and terminations
Answering employee requests and questions
Assisting with new employee hiring processes
Reconciling benefits statements
Conducting audits of payroll, benefits, and other HR programs, and recommending corrective actions
Assisting with the performance review and termination processes
Assisting with the recruitment and interview processes
 

B) Customer service at AlFuttiam GroupMAR 2014

Responsibilities:

·        Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

·        Keep records of customer interactions, process customer accounts and file documents

·        Follow communication procedures, guidelines and policies

·        Take the extra mile to engage customers

C) Customer service Support at MobilyJan 2008 – Sep 2008

·        Resolve customer complaints via phone, email….etc.

·        Assist with orders ‘placement, exchanges or refunds.

·        Upgrade accounts or even cancel.

·        Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

·        Verify account information and use telephones to reach out to customers.

·        Greet and welcome customers warmly,

·        Advise on the information of the company.

·        Take payment information and other pertinent information such as addresses and phone numbers.

·        Dealing with all types of orders.

D)  Real Estate Agent                                                       2003 – 2007

·        Effectively manage large amounts of incoming calls

·        Generate sales leads

·        Identify and assess customers’ needs to achieve satisfaction

·        Build sustainable relationships of trust through open and interactive communication

·        Provide accurate, valid and complete information by using the right methods/tools

·        Meet personal/team sales targets and call handling quotas

Education:

(1)  Diploma of Networking

·        Al-Khlaleej Institute for Applied Science    February 2007

·        New Horizon

·        Foundation Course At University of UCLAN              September 2013

·        1st  year of Computing Since at University of UCLAN October        2011

·       2nd year of Information System at University of Cardiff Metropolitan

September 2014

Course modules:

·        English for Academic Purposes.

·        ICT

·        Psychology

·        Business And Economics

Course Modules:

University of UCLAN

·        Computing Skills.

·        Introduction to Programming.

·        Visual Programming.

·        Computers and Networks.

·        System analysis & Database design.

·        Interactive Application

University of Cardiff Metropolitan

·        Professional Practice

·        Communication Skills

·        Computer Security

·        Agile System

·        Investigating Hardware and Operating System

·        Introduction to Network Routing

Training and Courses:

·        Certification MS Office (Word, Excel, Outlook, PowerPoint)                          JUN 2007

·         English Courses city of York United Kingdom   Nov 2009

Skills:

·        Excellent negotiation skills.

·        Team oriented. With Strong communication and time management skills

·        Solid skills in Microsoft PowerPoint, Word, Excel and Outlook.

·        Ability to work under high pressure.

·        Experience in handling urgent and serious cases.

·        Ability to assign accountability and provide excellent customer service.

·        Fast typing skills & quick to learn and understand different applications.

Languages:

·        Arabic: Mother language

·        English: Very good

Hobbies:

·        Reading is my approach and I also like to follow up new innovation specially in networking and Computing.

·        Traveling, Swimming, Cooking, Watching TV (News, Documentaries), Puzzles, Socializing with friends.

References:

·        Available upon request.