Education

2000-2002 Bachelor of Science in Electronics and Communication Engineering at Technological University of the Philippines

Undergraduate

1996-2000 Secondary Education at Nazareth School

1990-1996 Primary Education at Nazareth School

Experience

February 2014 - July 2015 Service Technician at Rocky Mountain Pools and Spas

• Perform routine mechanical inspection and repair. Routine plumbing and minor electrical repair.
• Perform under water maintenance, including the replacement of light fixtures and draining or pumping covers. Repair a variety of pool equipment.
• Perform minor masonry and carpentry work. Maintain ozone generators, monitor gas pressure flow and temperature.
• Check overall system for water and gas leaks.
• Maintain compressed air, ozone flow, test relief valves, clean air filters check valves
• Work with customers to troubleshoot pool/hot tub problems
• Install, repair and maintain pool/hot tub equipment
• Ensure excellent customers service and workmanship
• Interface with residential and commercial customers in providing service and general guidelines
• Report to and work closely with service coordinator.
• Ensure that hot tubs, and accessories (heaters, pumps) that are brought in for service are evaluated and returned to the client in a timely manner.
• Make clients aware of our regular maintenance program and the benefits of having the hot tub/pool professionally maintained by Rocky Mountain Pools and Spas
• Relieves service coordinator duties when is absent.
• Relieves shipping and receiving duties when low season.

June 2013 - December 2013 Data Entry Analyst at Open Access Marketing

• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
• Secures information by completing data base backups.
• Maintains customer confidence and protects operations by keeping information.

August 2008 - May 2013 Account Manager at La Casarita Condormitel

• In charge with the reports such as MANCOM report on a weekly basis, Monthly Action Plan and its accomplishment, Marketing Plan, Strategies and Activities.
• Aggressive Sales Calls and Marketing
• Promotes the company to specified target markets.
• Documentations and Presentation of Sales Activities.
• Field work/ Sales Call for Leads & Hit list Company.
• Staff management, training, job delegation and appraisal.
• Handle Guest Complaint and Concerns.
• Insures Quality service to clients.
• Telemarketing & Updates on Hotel, Dormitory and Serviced Apartment Promo’s
• In charge with guest relations as well as Corporate, Government and Travel Agencies Accounts.
• Update records and submits reports to concerned departments
• Responsible for Corporate and group reservations and room blocking assignments.
• Handles Inquiries such as Room Accommodation (Dormitory, Serviced, Apartment, Hotel Rooms)
• Organizes and handles property calendar events and activities for guests and employees.

April 2008 - July 2008 Housekeeping Supervisor at La Casarita Condormitel

• Supervise over all Housekeeping Operations.
• Staff management, training, job delegation and appraisal.
• Handle Guest Complaint and Concerns.
• Documentation of all reports.
• Inspect rooms (Vacant Clean, vacant Dirty and Out of Order)

January 2007 - April 2008 Housekeeping Coordinator at Somerset Millennium Makati

• Coordinate Housekeeper’s Report and Room Status to the Front Office.
• Prepare daily job assignments for Room Attendants.
• Prepare documentation for Product Quality Audit
• Prepare minutes of the meeting during morning briefing.
• Follow up outstanding Maintenance work.
• Disseminate check out rooms to the room attendants.
• Inventories of Housekeeping Stocks

May 2005 - January 2007 Room Attendant at Somerset Millennium Makati

• Clean all assigned guestroom to standard, including making beds, scouring bathrooms, etc.
• Remove dirty linen and restock with clean linen, clean outside of guestrooms, in hallways and surrounding grounds.
• Control Keys- both master keys and room keys- and maintain security of all guestrooms, both occupied and unoccupied.
• Perform all assigned duties to standards. Check with the Supervisor for approval of work before signing out and leaving for the day.
• Follow established Lost and Found Guidelines.
• Report any substandard conditions to supervisor as soon as possible.

March 2004 - February 2005 Waiter at Azzuro Bistro and Bar

• Provide the perfect service experience for every Guest
• Ensure the Guest feels important and welcome in the restaurant
• Ensure hot food is hot and cold food is cold
• Adhere to timing standards for products and services
• Look for ways to consolidate service and increase table turns
• Present menu, answer questions and make suggestions regarding food and beverage
• Serve the Guest in an accommodating manner
• Apply positive suggestive sales approach to guide Guests
• Pre-bus tables; maintain table cleanliness, bus tables
• Assist in keeping the restaurant clean and safe
• Deliver food and beverages to any table as needed
• Must follow all cash handling policies and procedures

November 2002 - February 2004 Records Analyst at Lane Archives Technologies

• File records or documents as per to the retention schedule approved by the user.
• Maintains cleanliness and orderliness of record center.

March 2000 - June 2000 Clerk at Solid Bank

• Filling of Bank’s Daily Transaction (Checks, Deposit Slips and Withdrawals).
• Send errands and circulars to other departments.