VICTORIA LIVELY

Phoenix, AZ ∙ (850) 287-0625 ∙ [email protected]

RELEVANT EXPERIENCE

Event Manager, Lively Mgmt, LLC ∙ July 2013- Present

–  Transitions into new roles at any stage in a project through adaption of existing knowledge, expeditious research, remote collaboration, training, and/or brief shadowing of client staff to serve as company representative for client-facing events or as an extension of full-time, in-house staff to effectively manage an excessive workload or ensure program compliance as a third-party

–  Manage multiple projects for an average of 35 clients annually, ranging from the medical industry to professional associations, approximately 5 of which host recurring programs bi-weekly

–  Lead a team of approximately 30 local and 15 out-of-state contractors to support events the day-of, focusing on member’s strengths and professional goals to align their experiences with client needs, conducting training/review meetings prior to each event to guarantee

–  Offer services to clientele which include arrangement of travel and accommodation, provision and ensured preparation of support staff, conduction of site inspections, generation of program playbooks and timelines, assistance with event setup/breakdown and basic tech setup/support, management of incoming/outgoing shipments, oversight of arrivals/departures, coordination with transportation and security, oversight of registration and lead capturing, creation of contracts/BEOs and expense reports,  and delivery of comprehensive closing reports

–  Overcome any obstacle calmly and proactively, providing the client notable updates of solutions at pivotal junctures to empower their participation in arrival at the best and preferred outcome: for instance, as onsite manager for the 2016 Berkadia Sales Meeting, I determined badge paper would not arrive in time, created an alternative plan the client approved, and executed needed steps to replace live printing with standard printing to ensure adherence to desired registration timeline

–  Gather data tactfully, such as venue details for database entry or meeting minutes and specific action items, throughout the event for reporting and assessment in closing reports

–  Improve processes through proactive use of new platforms and methodology to manage growth of responsibilities; for instance, although clients often request closing reports the day following an event, with the utilization of the mobile application CamScanner since 2015, such deliverables are typically sent from my company within less than one hour of program conclusion

–  Leverage tools such as MS Office Suite, G Suite, Trello, and Salesforce to ensure origination throughout and overall success of a project

–  Maintain a flawless track record by providing clients with the stellar service they deserve through close attention to ensuring each objective is addressed to retain their business, often with specific requests to service all programs locally or within region

Reservations and Conference Services Coordinator, University of West Florida ∙ July 2013- August 2015

–  Served reliably as primary point of contact for customer’s reservations throughout lifecycle of event for over 6,500 annual bookings collaboratively with two other staff members

–  Managed events for students, staff, and community members, such as the new creation of a Diversity talent show that continues annually to this day, weddings, and conferences like the region-renowned Pensacon: Pensacola Comic Con for the largest audience at this venue to date

–  Provided cost estimates, setup diagrams via SocialTables with detailed instruction, placed work/equipment orders, predicted staffing needs for scheduling purposes, generated and collected invoices, tracked inventory needs and availability, provided occasional on-site supervision, utilized EMS (Event Management System), 25Live, and Confluence to manage processes/data

–  Followed up with customer and various departments to ensure timely and precise deliverables, such as setup verification or confirmation of work orders, throughout the lifespan of an event

–  Developed methods for gathering information about prospective customers, such as an online inquiry form and a spreadsheet for organization of inquiries because EMS functionality is not ideal

–  Tracked lost revenue in instances such as short-notice cancellations or unavailability of requested dates, which later informed new policies such as a late cancellation

–  Collected feedback from customers to identify any areas of excellence or needs for improvement

–  Implemented new policies/procedures that improved efficiency and mitigated risk; for instance, the late night event policy, known as SA-30, eliminates incentive for profit-driven companies to form shadow partnerships with student organizations in a content neutral manner by prioritizing usage of facilities in accordance with Student Handbook SA-02, along with the safety and well-being of students through adherence to county noise abatement ordinances

–  Led operations weekly meeting to ensure supportive staff such as building managers and AV staff were familiar with logistics and nuances of upcoming events

–  Co-trained/co-supervised work study student, creating a custom role that grew with her abilities

–  Created a guide containing the description of office role distinction, which focused more heavily on student programs, detailed plans for each major event type and reoccurring programs, and overview of each system used, its processes, and helpful tips to help future on-boarding to replace prior model of shadowing and on-the-job learning to greatly reduce hours redirected at training efforts and improve efficacy or new-hires considering standard contract was two years for this role

EDUCATION

University West Florida (UWF), Pensacola, FL

Master of Administration, 4.0 GPA ∙ May 2015

Bachelor of English Writing, Education Minor, Honors Program 3.8 GPA ∙ May 2013

COMMUNITY SERVICE AND LOCAL INVOLVEMENT

·         American Planning Association, Member ∙ January 2019

·         UWF President’s Volunteer Service Award for 100 Annual Community Service Hours ∙ May 2013

·         SkillsUSA Arizona, Leadership Contest Coordinator ∙ January -March 2019

·         Arizona Guides Association, Membership and Content Manager ∙ July 2016-June 2019

·         Muse Arts Show Series, Co-Director ∙ January- March 2015

·         UWF Student Success Program, Coach ∙ August 2014- May 2015

·         Health and Wellness Services, Research and Program Design Intern ∙ August 2014- January 2015

·         UWF Career Services, Student Job Preparedness Support Intern ∙ May 2014- August 2014