Shairalyn D. Lagmay

Block 6A Brgy. San Gavino Victoria Tarlac PH.

Email: [email protected]

Mobile: (+63) 916-604-3107

Skills:

* Knowledge in computers/technology.

*Bilingual in English and Filipino

*Can work under pressure

*Can work under minimal supervision

* Proficient with Customer Relationship Management (CRM)

*Flexible in working schedules and environment

*Time-Management

*Self-Motivation

*Leadership

*Can also work in team

*Loyal and Discreet (maintain confidentiality)

*3.1 years of experience in Hospitality

*5 months experience as customer service representative in BPO industry. (Internship)

Professional Experience:
Kingfisher Resort (4 stars) Pagudpud, Ilocos Norte Philippines.

tripadvisor travellers choice award winner 2014, 2016.

Tripadvisor excellence choice awardee 2013, 2014, 2016, 2018

Recommended on HolidayCheck 2017

Travel & Hospitality award winner 2018

General Manager

*Supervision of daily operations of the business, insuring customer satisfaction.

*Answering all inquiries (emails, text messages & phone calls)

*Keeping track of all credit receivables, handling petty cash/budget & doing salary.

*Doing and sending Statement of Accounts to our clients.

*Train new employees in all matters such as hospitality & restaurant knowledge.

*Manage onboarding by conducting new hire paperwork, orientations, schedules and assignments, as well as monitoring job contributions.

*Provided Marketing and Communication support through social media outreach

*Event coordinating of private functions such as VIP lunch & dinner, and annual Kite surfing camp, surprise dinner, birthday or engagement party and delegating staff.

*Ordering, Purchasing and Inventory of stock and maintenance of establishment.

*Arranging transfer and tours for our guests.

Sutherland Global Services (Multi Award Winning BPO Company)

January – June 2016 (Internship)

Customer Service Representative

* Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Accomplisments
In my few years of managing a beach resort, not only I maintained our ranking and rating in Tripadvisor, but also manage to earn 2 more awards that we, the resort didn’t have before.

*Holiday Check award 2017

*Resort of the Year 2018 Travel & Hospitality Award winner

Education
·         Tarlac State University

(Bachelor of Science in Information Technology)                                       2016

·         Victoria National High School                                                                            2012

·         Victoria West Central Elementary School                                                    2008

References
·         Ramon D. Manotok

Resort Owner (Kingfisherkite Surfing Hotel)

(+63) 927 525 8111

·         Christopher Stolk

Restaurant Owner (Smoke bar & restaurant)

(+63) 917 890  4528

·         Pamela Aragoza

Restaurant & Event Place Owner (La Preciosa Restaurant & Arabelle Events Place)

(+63) 917 508 2569