I. CAREER OBJECTIVE

Network or System admin related position that fits my academic degree with a company that offers me a consistently positive atmosphere to learn new technologies that can maximize my skills and implement them for the betterment of the business.

II. MAJOR PROJECT ACCOMPLISHED

A.    Programming Projects

·         A different machine problems in C and C++

·         A Pizza GUI Ordering System in ITOI113 using Object Oriented

Programming/Java

B.     Web Projects

·         A website using PHP, ASP.NET and HTML for final projects

·         Online Monitoring System for Primiera Cargo Avenue

·         Online Shop (E-Commerce)

C.    Mobile Projects

·         A series of Android Applications intensified through course requirements(Calculator)

·         Android applications for our thesis project (Primiera Cargo Avenue Online Monitoring System)

·         Applications for Android operating system using Eclipse IDE, Java XML, Android SDK and ADT plugin

III. WORK EXPERIENCE

Wipro Limited (July 2018 up to present)

IT Service Desk Analyst

·         Provide phone support in employees within the company

·         Provides tickets and email supporting and remotely troubleshooting any incidents that arise within the desktop computing environments (e.g., Office 365, Access configuration, Printer configuration, Network configuration, Outlook, etc.)

·         Create and grants shared drive access using ADM to employees

·         Active directory support to end user

·         Administrate and manage group policy

·         SAP analysis

Datamatics Global Services formerly RJ Globus Solutions Inc.

(November 2016 – April 2018)

Desktop Support

·         Provide phone support in employees within the company

·         Provides tickets supporting and troubleshooting any incidents that arise within the desktop computing environments (e.g., Desktop PCs, Avaya Phones, Cisco IP Phones, etc.)

·         Maintains logs of activities and troubleshooting. Generating metric reports

·         Perform installation, relocation, repairs and preventative maintenance of desktop devices.

·         Manages the day to day backup of network related devices

·         Monitors network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in future

·         Administrate and manages the Mail server, Biometric logs, Proxy server, PBX, Inventory system, CCTV, and Door access

·         Administrate and manages of groups, assigning policies and active directory

·         Administrate and maintain dialer application and activities

·         Manage the daily health check operations work in data center

MSI-ECS (November 2015 – February 2016)

Production Engineer Intern

·         Backloads of laptops, mobile devices, tablets

·         Back-up user data

·         Provide Site Support

Brady Philippines Direct Marketing Inc. (July 2015 – October 2015)

IT Helpdesk Technical Intern

·         Ticketing using BMC Remedy

·         Analyze incident management

·         Using active directory to create NT Login’s, Adding shared drive to certain user by the approval of the owner of the folder.

·         Creation of shared drive in the server

·         Provide Site Support

IV. ACADEMIC INFORMATION

A.    Education

2011- 2016                              FEU Institute of Technology

P.Paredes St., Sampaloc Manila

Bachelor of Science in Information Technology

2007- 2011                              ADTMS Montessori School

Pasig City

HighSchool

B.     Application Proficiency

·         Photoshop CS 5,6

·         Team Viewer

·         Microsoft Visual Studio 2010

·         Cisco Packet Tracer

·         XAMPP

·         Dream Weaver CS 6

·         VM Ware

·         Eclipse for Android

·         Xcode

·         BMC Remedy Ticketing System

·         IBM Lotus Notes

·         OTRS Ticketing System

·         Servicenow Ticketing System

·         iRedmail

·         Elastix

·         GOauto Dial

·         Cacti

·         PRTG

·         Ping Plotter

·         WhatsUp Gold

·         Google analytics

·         Windows Server 2012, 2016

·         Citrix Receiver

C.    Hardware Proficiency

·         Router and Switch Configuration

·         Avaya & Cisco IP Phone

·         Computer Troubleshooting

D.    Programming Languages

·         HTML

·         PHP

·         ASP.NET

E.     Honors/Awards/Certifications Received

·         Certification of Recognition to Primiera Cargo Avenue for serving as Client in the IT FAIR 2K15, FEU – East Asia

College, 2015

·         Certification of Recognition for joining Web Design, FEU – East Asia

College, 2012

F.     Seminars/Training Attended

·         Certificate of Recognition for attending CCboot Setup (Diskless Workstation) & PFSense Firewall Installation, August 26 2017

·         Cisco Certified Network Associate Bootcamp Training, RIVAN TRAINING SYSTEMS, 2016

·         Certification of Participation for actively participating in the IT FAIR 2K15 Research Presentation & Exhibit, 2015

·         Certification of Recognition for joining Thesis Seminar for Information Technology, FEU – East Asia College, 2013

·         Certification of Recognition for joining Physics Seminar for Information Technology, FEU – East Asia College, 2013

G.    Extra-Curricular Activity

·         Member, Information Technology Student’s Organization, Computer System Networking Catalyst FEU Institute of Technology, 2011 – Present

V. CHARACTER REFERENCE

Junvie Porlas                                                         Richard Cayrel

Senior Network Engineer                                             Network Engineer

Datamatics Global Services                                     Datamatics Global Services

[email protected]                                        [email protected]

971 54 482 0953                                                       09565968811

Arturo V ramos                                                        Sherwin Berana

Pit Supervisor                                                     System Administrator

Okada Manila                                                 Datamatics Global Services

09777102845                                                            09958559453

VI. PERSONAL INFORMATION

Address                       :            Blk 22 Lot 1 Ph 2 B2 Katipunan Rd.

Karangalan Village Pasig City

Mobile                         :            09052413516

Email                           :            [email protected]

Date of Birth               :            March 16, 1995

Parent / Guardian        :            Mrs. Jane Dugenia