MA. FLOR DE LUNA
133 Sitio 3 Block 7 Barangay Fort Bonifacio Taguig City
+639176248747
e-mail address : [email protected]

Objective: Seeking for a challenging position in a reputed organization where I can
learn and apply new ideas and skills.

Qualifications:

A Cum Laude graduate with a degree in Bachelor of Science in Hotel and Restaurant Management. Received recognition for good leadership. Build a reputation of quality work and adheres to the high standard of the company. Oversee the whole restaurant operations. Took major parts in opening new restaurants and conduct extensive trainings for all staff. Dedicated in pursuing guest satisfaction. Equipped with knowledge in computer with good communication and interpersonal skills. Able to coordinate multiple projects and meet deadline under pressure. Reliable and willing to accept higher level of responsibility. Can adapt quickly to challenges and changing environment.

Work Experiences:

OPERATIONS MANAGER
LIZZY LATTE BAR AND RESTAURANT
BUILDING F, UNIT 7-8 SEASIDE BLVD, MOA COMPLEX, PASAY CITY
JUNE 2017 – PRESENT

Duties and Responsibilities
· Manage overall guest satisfaction
· Control overall employee turnover
· Manage profit and loss
· Manage the unit sales
· Manage food cost
· Manage guest complaints
· Guarantee 100% commitment to appearance standards for team members
· Ensures the team schedules are fair, manpower are fully utilized and as per guidelines
· Knows characteristics of successful team members in each position
· Actively works to improve team retention creating and maintaining a positive work environment
· Matches task to talents and appropriately follows up leadership in selling ideas, values, mission and vision
· Provides direct, honest feedback to team members
· Communicate with guests using positive language
· Personally addresses or follow-up all guest contacts
· Sets and communicates guest satisfaction goals to team members
· Sets, plans and measure specific financial goals to continually increase restaurant profitability
· Develops, plans and motivate team members to exceed restaurant profitability

GENERAL MANAGER
GYU-KAKU JAPANESE BBQ RESTAURANT, SHANGRI-LA MALL PLAZA,
GLOBAL RESTAURANT CONCEPTS INC.
APRIL 2014 – JANUARY 2017

RESTAURANT MANAGER
DUCK KING, BIN HENDI ENTERPRISES, DUBAI U.A.E
SEPTEMBER 17, 2006 – DECEMBER 31, 2010

FOOD ATTENDANT/HOSTESS/WINE STEWARD
OUTBACK STEAKHOUSE, MAKATI CITY
APRIL 2005-JULY 2006

FOOD ATTENDANT/CATERING SUPERVISOR
LIBERTY GRILL, EMBASSY OF THE UNITED STATES MANILA
APRIL 2004-JANUARY 2005

On-the-Job Traning

The Peninsula Manila
(Corner of Ayala and Makati Avenues, 1226,Makati, Metro Manila)

Anthology Music and Bar
(Adriatico Street, Malate, Manila)

Educational Attainment:

Saint Paul University, Manila Philippines
Bachelor of Science in Hotel & Restaurant Management
2000 – 2004

St. Mary’s Academy, Manila Philippines
Secondary Education
1996 – 2000

St. Mary’s Academy, Manila Philippines
Primary Education
1990 – 1996

Organization:
STUDENT CORE COUNCIL, PRESIDENT
Saint Paul University, Manila
2003 – 2004

STUDENT CORE COUNCIL, VICE PRESIDENT
Saint Paul University, Manila
2002 – 2003

Seminars/ Trainings:

*Boecker Training ( Food Handling and Hygiene), Bin Hendi Enterprises U.A.E

*Leadership Trainings, Bin Hendi Enterprises U.A.E

*Banquet Operations, Mandarin Oriental Hotel Philippines

*Food Service System and Development, Hotel Intercontinental Philippines

*Front Office, Cebu Grand Hotel Philippines

*Cooking and Flower Arrangement, Nestle Philippines

*Dessert Plating Session, Nestle Philippines

*Personality Development, Saint Paul University Philippines

*Annual Leadership Training 2002 to 2004, Saint Paul University Philippines

Personal Information:

Nickname : Flor

Date of Birth : April 19, 1983

Height : 5’4”

Religion : Roman Catholic

Nationality : Filipino