Position: Store Manager
Company: Robinsons Retail Holdings- Robinsons Supermarket
Address: Robinsons Place, Dumaguete City
Date: February 11, 2019 – Present
Reason for Leaving: Currently Employed

Job Description / Duties and Responsibilities:

SALES
• Ensures achievement of sales versus target
• Ensures achievement of EBIT versus target

MERCHANSISING & SHRINKAGE CONTROL
• Ensures proper maintenance of merchandising based on standards
• Ensures the achievement of Shelf Service Level based on target
• Ensures compliance of receiving, handling and storage guidelines at all times
• Ensures accuracy of cycle count
• Ensures security measures and control procedures in the store
• Ensures proper implementation of Cost Reduction and Preventive Maintenance Program

BUSINESS ANALYSIS
• Analyzes needs and identifies solutions to address business needs
• Recommends and implements solutions to address business needs

CUSTOMER SERVICE
• Ensures 100% compliance of store personnel to service standards
• Conducts customer service needs analysis to identify opportunity of the store

PEOPLE MANAGEMENT
• Ensures 100% compliance to company policies, procedures and work requirements
• Ensures control and proper implementation of employee discipline
• Conducts proper employee performance evaluation to identify training needs

Position: Freelance Auditor / Business Professional
Company: In Contract with Jollibee Foods Corporation
Address: Pasig City, Philippines
Date: March 2018 – January 31, 2019
Reason for Leaving: Resigned

Job Description / Duties and Responsibilities:
— Provides independent assurance that an organization’s risk management, governance and internal control processes are operating effectively.

— Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.

— Verifies assets and liabilities by comparing items to documentation.

— Completes audit work papers by documenting audit tests and findings.

Position: Area Manager
Company: Burger King Philippines, VisMin, PERF Restaurants Inc.-Subsidiary of Jollibee Foods Corporation
Address: Jollibee Plaza, Pasig City, Philippines
Date: May 16, 2015 – November 30, 2017
Reason for Leaving: Resigned

Job Description / Duties and Responsibilities:

Business Management & Development

Strategic Planning & Monitoring
— Sets long and short-term business directions, makes decisions on resources, implement and monitor action plans to ensure achievement of set objectives.

Sales Forecasting
— Forecasts revenues for new stores within existing or new RTA aligned with the overall business development plans.

Budgetting
— Forecasts revenues and expenditures for existing stores aligned with the overall business directions.

Profit Management & Financial Analysis
— Reviews financial performance and implement cost management/efficiency programs using financial tools and models to guide business decision making & to ensure achievement of budget targets.

Customer & RTA Insighting
— Gathers, analyzes and interprets consumer profiles and retail trade area information.

Sales Information Management
— Collects, interprets, and analyzes sales information to spot a pattern or trend and assess implications.

Sales Strategy Development & Implementation
— Creates/crafts and executes competitive and breakthrough sales strategies that will promote and generate sales/profit opportunities.

Local Store Marketing
— Develops, plans, implements, monitors and evaluates the effectiveness of local marketing programs.

Institutional Selling
— Generate leads, closes accounts and delivers service requirements of institutional clients within RTA to increase store revenue.

Network Development
— Identifies and assesses potential sites to increase store network within the trade area.

Community Relations
— Builds and develops relationship with key stakeholders within the RTA to promote good company image.

Franchise Relations
— Builds partnership with franchisees to achieve business growth.

Business Continuity Planning
— Develops and implements proactive mechanisms in identifying and responding to issues and situations that can drastically impact reputation, operations and bottom line.

Human Resource Management
— Implements HR systems and processes to achieve individual effectiveness. This includes manpower planning & scheduling, recruitment & selection, C&B implementation, performance management & employee/labor relations.

Talent & Organization Development
— Implements solutions aimed at developing the talent pool and to implement planned and systemic interventions to strengthen organization effectiveness & cohesion. This includes talent development, team development & organization review.

Position: Restaurant Manager
Company: Jollibee Philippines, Freemont Foods Corporation-Subsidiary of Jollibee Foods Corporation
Address: Jollibee Plaza, Pasig City, Philippines
Date: February 8, 2005 – May 15, 2015
Reason for Leaving: Promoted

Job Description / Duties and Responsibilities:

OPERATIONS MANAGEMENT

Basic Stations Delivery
— Executes standard operating procedures in the delivery of quality products and services to customers.

Shift Management
— Plans, organizes, monitors and controls all aspects of shift operations and drive motivation of the shift team to achieve the shift objectives within agreed performance criteria.

FSC Management
— Manages the implementation of quality management systems to drive Food, Service, Cleanliness and Condition excellence.

Production Planning & Control
— Forecasts production demands and manages the production processes to ensure product availability and achieve production efficiency.

Inventory Management & Control
— Monitors and controls activities relating to supplies needed for operation to ensure optimum inventory levels and minimize losses and wastages.

Systemwide Sales & Packaged Program Implementation
— Manages the implementation of sales and packaged programs that will build customer experience in alignment with the System Business Unit brand key.

Building, Equipment, Facilities Management
— Properly manages operations and maintenance of physical assets to ensure optimum condition and maximum lifespan of these.

Store Safety & Security
— Identifies safety and security hazards against company assets and information, and formulates action plans to address these and ensure continuity of business Production Management
— Execute standard operating procedures in the delivery of quality products to customers.

Position: Income Auditor
Company: Bethel Guest House
Address: Dumaguete City, Philippines
Date: May 1, 2004 – February 7, 2005
Reason for Leaving: Resigned

Job Description / Duties and Responsibilities:

— Audits the remittances based on the audited charges and statements of account prepared by.

— Prepares billing invoices.

— Reviews/checks the Cashier’s Box and Report.

Position: Front Desk Clerk
Company: Bethel Guest House
Address: Dumaguete City, Philippines
Date: February 27, 2003 – April 30, 2004
Reason for Leaving: Promoted

Job Description / Duties and Responsibilities:

— Responsible for the efficient rooming of guests.

— Handles incoming mails, messages and parcels for guests.

— Attends to guest complaints, inquiries and requests.

— Responsible for answering and placing all incoming and outgoing calls and calls originating within the hotel.

— Handles emergency communication for the hotel.

— Handles wake-up calls and requests for direct assistance from guests, gives general information to guests.

— Facilitates guests who want to file long distance calls and outgoing fax.

— Computes guest accounts/charges and accepts payments and issues receipts.

— Keeps the guest accounts current.

— Posts charges and cash accounts.

— Handles cash transactions.

— Looks after safety deposit boxes, keys and related items.