Jude Patrick Guzon Catalan
1419 Villa Angela Subdivision Bacolod City Negros Occidental, 6100

Contact Number: 0927-9509744(Globe) and 0999-5906234(Smart)

Email: [email protected]

KEY COMPETENCIES
·         Results/ Goal Oriented

·         Excellent Verbal/Written Communication

·         Flexibility, superb sense of responsibility

·         Initiative/Self-Motivation

·         Fast Learner/Develops competencies needed for current and future roles.

·         Proficient system user of Windows environment, Php, MySQL, Java.

EDUCATION
Bachelor of Science in Information Management                                                         Year Graduated:      2007

University of St. La Salle                                                                                             Bacolod City Negros Occidental

WORKING EXPERIENCE

Aljeron Medical Enterprise(Medical/ Pharmaceutical)                                   November 2016 to present

Regional Sales Supervisor                                            Western Visayas(Iloilo, Negros & Panay Island territory)

Sales and Marketing                                                                                                         Region 6

·         To create demand of the product through professional interaction with top key decision-makers with the view of meeting territorial objectives, detail and promote products to end-users.

·         Conduct product demonstration to various equipment in the hospital equipment, devices, instruments and disposable products and items.

·         Creates quotation to be submitted in the Purchasing/ Admin department and conduct product demo for evaluation.

·         Handles both Private and Government hospitals in the territory and takes good care of the marketing strategy to maintain sales execution.

·         Attend bidding and making sure of the technical specs, eligibility and financial requirements are met.

·         Participate to the annual medical conference, convention, assembly to promote various products and services offered by the company.

·         Maintains quota every quarter as requirement and assisting newbies for quotation, specification and marketing strategy for endorsement of the products per principal to every department in the hospital.

Teletech Customer Care Management Phils                                                              February 2008 – April 2016

Supervisor –  Level 2 Customer Care Specialist                                                                                Bacolod City

Billing – TELCO department

·         Resolves billing inquiries, upgrades customer service and promotes new line of business and basic trouble-shooting.

·         Manage the average handling time per call. Always promoting new services available in customers’ area to promote company profit. Maintain a good sales statistics by passing the book revenue per call score card.

·         Resolves customer billing inquiries. Process service/ plan change. Upgrades customer service and promotes new line of business. Reinforce sales lead to increase company’s earnings.

·         Resolve Customer’s billing inquiries, update payment details, process payment, service alteration, contract renewal and billing disputes.

·         Underwent upskill training for supervisory position for Level2 that takes manger call for customer.  Takes on account that has high disputes for refund and account reversal. Resolve billing disputes and discrepancy to ensure customer service satisfaction.

·         Handle cable, internet and telephone concerns at the same time. Act as a support within the team in the absence of the supervisor/ team leader. Supported 2 teams by mentoring newbies, taking supervisor’s call, side by side call listening and coaching sessions and submitting team attendance and schedule adherence reports on a daily basis.

·         Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up pending cases to ensure resolution in a fastest time possible.

·         Contributed to the team’s effort by accomplishing related results as needed.  Created exceptional support and customer satisfaction, ensure superior service which maximized team effectiveness. Take supervisory calls such as resolving complicated fraud issues.

CHARACTER REFERENCES

Janet Manglalan                                                                                                               Maryann Tuso

Area Sales Manager                                                                                                         Area Sales Manager

77 Kanlaon St. Highway Hills Mandaluyong City                                             Aljeron Medical Enterprise

Contact #: (+63) 945-4422860                                                        77 Kanlaon St. Highway Hills Mandaluyong City

Judge Danilo Amisola

RTC Presiding Judge—Branch 67,

Hall of Justice, Bacolod City

Contact #: (034) 434-5218