Cecilia Remedios F. Pagapular

Current Add:     San Francisco St. Upper Jasaan

Jasaan ,Misamis Oriental

Mobile no:          +639951883286

Email add:         [email protected]

OBJECTIVES

v  To be a part of an establishment where I can submit myself to even greater responsibilities and have opportunity for professional and personal enhancement.

STRENGHTS

·         Has competent skills in carrying out tasks and responsibilities designed by the management

·         Can work as a team demonstrating interest and encouragement for the group and can work under pressure

·         Skillful in dealing with customers and providing them with utmost satisfaction

·          Flexible towards people and work assignments

·         Can speak and write English fluently and Computer literate

ELIGIBILITY

v  Civil Service Sub-Professional Passer – Feb. 15, 1998

CAREER HISTORY

October 2014 – November 2016

·         Book Sales

·         Admin Staff
ISAM BOOKSHOP

v  ISAM BOOKSHOP – One of the time-honored bookshop in UAE for more than 30 years in serving UAE.

Mina Port Area, Abu Dhabi, UAE
June 1999 -September 2014
·         End User Support

·         Student Internet Laboratory Assistant
CISO – Computing and Information Service Office

Xavier University- Ateneo de Cagayan

v  Xavier University – Ateneo de Cagayan, a Jesuit school that pursues truth and excellence in academic, teaching, research and service to the communities
Corrales Avenue , Cagayan de Oro City
Book Sales

·         Prepare Quotations and orders to the different Government Agencies, Oil & Gas Companies and Schools.

·         Prepare orders insuring clients’ satisfaction – delivery on time and correct orders.

·         Performs wide variety of clerical / secretarial and operational support,

·         Verifies, Compiles and records a variety of data information related to assigned department or work unit.

·         Receives and distributes incoming and outgoing mails.

·         Assist with payroll administrations using Wages Protection System (WPS).

·         Timely executing the payment of credit card bills and utility payments.

·         Ensuring correct and timely execution of supplier’s payment and payments receivable from clients.

·         Evaluate the status of stocks and place order with suppliers.

·         Handle logistics formalities- custom documents, following up receipts with freight clearing and forwarding agents.

·         Process banks transactions

·         Process legal documents like Trade license, Visa, Labor Card and Health Insurance.

·         Providing support services to customer.

·         Attend School Book Fairs in various schools in Abu Dhabi.

End User Help Desk Support                                                    MARCH 2007 to September 2014

·         Operate IS/IT help desk, take calls, monitor, prioritize and track job requests

·         Perform “first line of defense” PC software and hardware problem diagnostic and troubleshooting

·         Response to incoming calls in timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication process

·         Ensures release of information is consistent with all privacy policies

·         Answers multiple incoming telephone lines

·         Provides information to callers as appropriate

·         Obtains necessary information and transfers calls to correct extensions

·         Assist/logs all long distance calls and prepares billing statements on all long distance calls incurred from all offices

·         Send / receive fax and deliver it to respective unit or office.

Student Internet Laboratory Assistant                                   June 1999 to March 2007

·         Prepare and maintain Computer units ready for student usage

·         Maintain proper decorum throughout the 10-hour per day laboratory usage

·         Perform initial troubleshooting and repair for minor problems

·         Maintain cleanliness of the area

·         Assist students in computer usage

·         Maintains records of all computers for repair and maintenance

·         Prepares report for weekly meeting with the Director.

EDUCATIONAL BACKGROUND

Computer Technician and Systems Management

June 1997

International Electronics & Technical Institute

Las Pinas, Manila, Philippines

SEMINARS, TRAININGS, WORKSHOPS ATTENDED

·         Customer Service Workshop                                         August 7-8, 2013

v  BEACON                                                                Cagayan de Oro City

v  Xavier University – Ateneo de Cagayan

·         Office Productivity                                                          May 7, 2011

Xavier University                                                                 Cagayan de Oro City

Center for Integrated Technologies

·         Basic Customer Care                                                     January 17,2009

Xavier University – Ateneo de Cagayan                                Cagayna de Oro City

·         Documentation Training                                                April 2, 2008

Quality Works Consultancy Corp                                           XU-AVR 5

Commerce Building, Xavier University

·         ISO 9001:2000                                                                 April 01, 2008

Awareness Training                                                       XU-AVR 5

Quality Works Consultancy Corp                                           Commerce Building, Xavier University

·         Computer Hardware Servicing                                     January 20 to March 3, 2007

TESDA                                                                               TESDA Regional Training Center

Tagoloan, Misamis Oriental

PERSONAL BACKGROUND

Birth Date                    22 November 1975

Height                          5’

Weight                         125 lbs

Nationality                   Filipino

Languages                  English, Tagalog

Status                          Married

*References available on request