MANISH MISHRA

Morang, Nepal

+977 9810231226

[email protected]

Valid Nepalese & UAE Driving License

Profile:

A goal driven and dynamic professional with strong background in Training/Teaching, HSE, Customer relations, Account management seeks for a challenging Opportunity to exhibit leadership abilities & attained skill set.

Key Skills:

Commercial sales & customer service skills, ensuring client satisfaction & continual business development.
Retail awareness in terms of Health, Safety & Environment throughout development & implementation of Policy, risk assessments, supervisions, promoting safe workplace, reporting threats etc.
A Certified Line Trainer & Teacher- facilitated the employees & students in Learning & development.
Business English, Hindi & Nepali Language skills & Computer literate with Customer Relationship Management (CRM) software and BSCS system, MS Office Internet and e-mail.

Education:

Jaipur National University 2018                                     Bachelor of Business Administration

Tribhuvan University, Nepal 2003                                 Proficiency Certificate Level in Faculty of Education

The Rising English Boarding School, 2003                    School Leaving Certificate (Grade 10)

Professional Experience:

Mar 2016- Mar 2018                                                         Du Telecom, Sr. Executive SME Tele Account Management

·         Call & send greeting emails the Company existing Enterprise Customers to build a rapport.

·         Manages Business Clients Accounts by advising them for a suitable plan that would suit their requirements as per their monthly usuages/expenses. Create Upsell/crossell opportunity to meet daily/monthly target.

·         Attend Business meetings & suggest opportunities & scopes of  creating new business & ways to maintain existing premium clients.

Nov 2015 – Mar 2016                                                    Du Telecom, Trainer (volunteer)

·         Identify & Invite needy for Company Core Products & services Trainings.

·         Imply the Training technique tos/methods & ensure for the delivered materials is equally perceived as targeted.

·         Ensure training  is eqquiped & facilated to support the contenst. Involve & encourage & participation.

·         Access the trainess & report the Individual scores &  to the HR & Store Managers accordingly.

·         Project works, meetings, Time & Performance  Management, Learning & Development.

Dec 2013- Nov 2015                                                      Du Telecom, HSE  Practitioner (Volunteer)

·         Schedule the HSE tour plan, & visit retail stores for Inspection.

·         Create HSE awareness with an alignment to HSE policy.

·         Support in Risk assessments, Fire & Evacuation drill to minimize risks & create safe workplace.

·         Report Issues/threats/Incidents to the management with solutions to avoid it recurring.

·         Ensure team is aware on how/ what to do during emergencies identify training needs & issue memos.

Apr 2011 – Oct 2015                                       Du Telecom, Sales Executive

·         Serves as front office agent assisting customers in resolving billing & technical concerns utilizing CRM and BSCS tools; escalates critical issues to the relevant department as necessary.

·         Manages Implementation of testing Projects, share feedback reports. Ensure smooth Store Operation while maintaining attendance, grooming, serving & waiting time, customer rejections, Quiz with KPIs.

·         Assists the manager with daily sales closing functions; generates sales revenue by selling skills activates, modifies and de-activates consumer & enterprise mobile, Landlines, TV and home ; coordinates and disseminates internal memos throughout staff and facilitates team briefings regarding channel updates.

Mar 2008 – Mar 2011                                  Sun & Sand Sports, Dubai. Sales Asst/Team Leader

·         Coordinated with line manager in handling functional operations of the store, motivating the team in achieving Individual sales target/KPIs.

·         Facilitate meetings regarding store related issues; ensured staff adherence to the Implementation of Company’s standard operational procedures; ensured consistent implementation of loss & prevention, refund & exchange policies, safety first & security procedures

·         Monitoring and maintaining Merchandise, adequate stock of fast moving goods and promotional items; handled receiving and stocks organizing; controlled merchandise quantity as per merchandising policy.

Aug 2004 – Aug 2006                             The Rising English School, Nepal Asst Teacher

·         Prepare & present the teaching materials effectively to achieve the aim of each class/session.

·         Engage, Guide & Observe the students with their classroom learning activities. Monitor the Individual performance (Listening, Speaking, Reading & Writing skills) & provide the feedback respectively.

·         Involve & engage students in their interested extracurricular activities for fun, learning & development.

·         Participate in Monthly staff meeting & assist the management with the solution on the relevant Issues & provide Innovative Ideas on the reforms

Additional Skills /Training/achievements:

The Rising Boarding School                                                        Service Certificate

First International Training                                                          First Aid

Highfield awarding body for Compliance (HABC)                    Emergency First Aid & Level 2 in Health & Safety

Institute of Occupational Safety & Health (IOSH)                     Managing Safely

Intl General Certificate in Occupational H&S (nebosh)             Management of Intl H&S, workplace Hazards & control

Velsoft International Inc. Course code: ms07                             Sales Training: Selling Smarter

Sun & Sand Sports LLC                                                              Service Certificate

Induction Training Certification(du Telecom)                            Enterprise Mobile & Fixed Service

Certificate of Excellence (du Telecom)                                      Certified Sales Executive

Appreciation Certificates (du Telecom)                                      Outsatnding Customer Service & I Phone Launch

Certificates of Appreciations (du Telecom)                                Innovative Ideas for Customer Experience Improvement

Certificates of Appreciations (du Telecom)                                Performance Excellence & social media appreciation

Certificate of Mastery (du Telecom)                                           Sales Executive’s Development Program

Train the Trainer Workshop (du Telecom)                                 du Certified Line Trainer

Certificate of Appreciation (du Telecom)                                   Ensuring HSE requirements in Retail Sector

Personal Detail:

Date of Birth                                         14th Oct 1985

Nationality                                             Nepali

Marital Status                                        Single

Passport Number                                    08151479

Issue/Expiry                                           30th Nov 2014 / 29th Nov 2024

References: Available upon request