GARY ESTABLECIDA

10 Emerald St. Emapalico Homes, Las Piñas City, 1740· Home: 028049952· Cell: 09178778801· [email protected]

Professional Summary

Retail sales versed in product placement and merchandising. Extensive experience in inventory management processing. Expert retail sales professional offering 11 years experience in retail customer service and retail management. Focused on exceeding sales goals. Oriented Store focused on increasing profits, reducing costs, inventory management and transforming customer service standards, Retail Sales Associate with more than 10 years in retail industry. Areas of expertise include sales, customer relation and inventory management.

Skills

·   Customer-oriented ·  Stocking

·   Active listening skills ·   Skilled problem solver

·   Consistently meets sales goals ·  Motivated team player

·   Retail sales ·   Employee relations

·   Computer literate ·  Natural leader

·   Upselling techniques

Work History

Retail Service Specialist, 05/2007 to Current

Globe telecom Inc – Taguig Philippines

·  Operated a cash register for cash, check and credit card transaction.

·   Stocked and replenished merchandise according to store merchandising layouts.

·   Priced merchandise, stocked shelves and took inventory of supplies.

·   Cleaned and organized the store, including the checkout desk and displays.

·    Alerted customers to upcoming sales events and promotions.

·  Identified potential shoplifters and alerted management.

·   Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

·   Handled all customer relations issues in a gracious manner and in accordance with company policies.

·   Welcomed customers into the store and helped them, locate items.

·   Educated customers about the brand to incite excitement about the company’s mission and values.

·   Shared best practices for sales and customer service with other team members to help improve the store’s   efficiency.

· Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

·   Followed merchandising guidelines to present visually appealing displays.

·   Mentored new sales associates to contribute to the store’s positive culture.

·   Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

·   Strategically scheduled team members to maintain optional staffing levels at all times.

Education

Bachelor of Science: COMPUTER SCIENCE, 2000

ADAMSON UNIVERSITY – MANILA