JOANN KRISTINE A. CRUZ

Blk. 18 Lot 5&6 Dinar St. Lores Country Homes Antipolo City

Cell. No.: +639058150927

Tel. No.: 024701246

Email Add.: [email protected]

Birthday: December 15, 1982

OBJECTIVE:

To be able to utilize my knowledge and skills in the business industry.

CERTIFICATION:

CANADIAN NATIONAL CERTIFICATION

For Housekeeping Room Attendant

Issued by EMERIT under CANADIAN TOURISM

HUMAN RESOURCE COUNCIL (CTHRC)

Training Excellence Corporation of the Philippines (TECP)

7thflr. Erechem Bldg. Salcedo St. cor. Rufino St.

Legaspi Village Makati City

Tel. No.: 8925628/ 8925515

From: January 2007

To: March 2007

Work Experiences:

Room Attendant Casa Azul Femar Resort and Hotel

Taktak Road Antipolo City

September 2016 – present

·        Make beds and change sheets

·        Sweep, mop and polish floors

·        Stock linen closet

·        Disinfects public areas such as changing rooms and showers

·        Vacuum carpeting and dust furnitures

Housekeeping Room Attendant Delta Lodge at Kananaskis

#1 Centennial Drive, Kananaskis AB Canada T0L 2H0

March 23, 2012-May 28, 2014

·         Sweep, mop, wash, wax and polish floors

·         Stock linen closet and supplies areas

·         Clean and disinfect public areas such as changing rooms, shower and elevators

·         Report and store lost and found items

·         Make beds, change sheets and distribute clean towels and toiletries

Emilio Sari-Sari Store with Liquor

#2 Lourdes St. Milagros Subd. Antipolo City

April 25, 2011 – October 25, 2011

·         Storekeeper

·         Provide customer service by greeting

·         Responding to customer’s complains and inquiries

·         Ensure that customer receive quality goods

·         Monitoring of the products availability and prepare for purchase when it is needed

Room Attendant Log Inn Hotel and Restaurant

#24 Taktak Road Antipolo City

December 2010 – March 20, 2011

·         Responsible for the cleanliness of the rooms in the hotel

·         Provide customer service for the guest by giving their needs

·         A team leader who is responsible in checking of the facilities

Room Attendant Log Inn Hotel and Restaurant

#24 Taktak Road Antipolo City

March 30, 2010 – Sept. 2010

·         Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture

·         Ensures that all the appliances and electronics are in good condition

·         A team leader who supervised and trained newly hired room attendant

Room Attendant Log Inn Hotel and Restaurant

#24 Taktak Road Antipolo City

August 2009 – January 30, 2010

·         Responsile in cleaning the hallways

·         Answers customer’s  question about the facility

·         A team leader who gives instructions that they need to be a good worker

Room Attenadant Log Inn Hotel and Restaurant

#24 Taktak Road Antipolo City

August 5, 2008 – January 30, 2009

·         Make reports to the hotel personnel about any needed repairs

·         Provide good customer service for the guests

·         Greet the guests and always put a smile on the face

Telephone Sales Representative Air Relay Corporation

IBM Plaza Bldg. Eastwood City Cyberpark Quezon City

April 22, 2006 – November 27, 2007

·         Attracting customers to avail our credit card by calling them in their house

Cashier / Customer Service Assistant Super SM Hypermarket

Upper Ground Level SM City Bicutan, Paranaque City

June 15, 2004 – November 15, 2004

·         Take charge of the counter, responsible in the cash register and the payments of the customers.

·         Responsible with the customers where about.

EDUCATION:

Centro Escolar University

Mendiola Manila

June 2000 – June 2003

BS Medical Technology (Undergraduate)

REFERENCES:

Bridget Cullinane Murphy                   Zandro Zamora

Executive Housekeeper                                                     Team Leader

Delta Lodge at Kananaskis                                               Courtyard Inn

Alberta Canada                                                                    Antipolo City

+1403 591 7711                                                                          +639275273405

Masaki Muroi                                          Christa Joy Marinas

Supervisor                                                                              Manager

Delta Lodge at Kananaskis                                                Casa Azul Femar Resort and Hotel

Alberta Canada                                                                    Antipolo City

[email protected]                                                     +639171002965

Milagros Acquin

Housekeeping Supervisor

Casa Azul Femar Resort and Hotel

Antipolo City

+639362083780

I hereby attest my signature to certify that the information contained in this resume is true and correct to the best of my knowledge.

JOANN KRISTINE ACASILI CRUZ