Jane Bernadeth N. Dizon
1467 Interior 3 Gomez St. Paco, Manila (0999) 224-5273
[email protected]
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Profile:

I’ve gone through being a Customer Service Representative, Technical Support
Representative, Admin Supervisor, Procurement Specialist, Travel Consultant and Workforce Specialist. With those positions that I’ve had, I’ve shown my skills for being a team player, results-oriented person, can work on a minimum supervision and very keen into details. I also have great management skills, may it be time, people or a project.
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Areas of Expertise:

– Customer Service – Scheduling
– Technical Support – Real Time Management
– Forecasting – Microsoft Office
– Email/Chat/Phone Handling
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Work Experience:
Recruitment Officer, ePerformax (2019) Basically handling sourcing using online portals and social media accounts. Creating posters and banners, logos and other collaterals.

Recruitment Promoter, ePerformax (2018) Online Sourcing, responsible for generating leads, posting and responding to the applicants queries through Job Search sites.

Workforce Specialist, ePerformax (2018) Tasked to do Real Time Monitoring to meet service level agreement between the client and customers, make sure all channels were being monitored to avoid abandoned interactions. Also tasked to do Scheduling, get real-time view of all schedule across the enterprise so we can identify and resolve issues instantly. Make sure the compliance of each employee and to improve work-life balance of each individual this includes forecasting for the whole enterprise (MNL, PDX, KC). Generate report in a timely manner.

Travel Consultant, ePerformax (2017-2018) Discuss travel requirements of a business/leisure traveler. Answer inquiries through phone, chat and email. Process minor and major changes. Provide travel alerts and checking the status of an itinerary.

Recruitment Specialist, PSG Global Solutions (2016-2017) Responsible for end-to-end process such as lead generation, resume review, pre-screening, interviewing and placing the applicants as well as providing feedback.

Administrative Supervisor/Procurement, Dansteph Marketing (2014-2016) Basically involves the process of selecting vendors, establishing payment terms, strategic vetting and negotiation of contracts and actual purchasing of goods/supplies. Alos, evaluating vendors based on price, quality, availability and reliability. I am responsible for the acquisition of supplies and services that the company needs.

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Education:
University of the East – Manila 2003 – 2009
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Technical Skills:

– Microsoft Office
– Forecasting Tools
– GDS (Sabre)
– Compass
– Scheduling Tools
– Shoretel
– Looker
– Google Sheets
– Basic Troubleshooting